HARATHI VUPPALAPATI

Cash Apps Process:

Handling different types of Remitters related to Government plans and commercial plans.

Handling Production report and maintaining monthly SLA to avoid any escalations.

Handling Retro File of the Cash Apps Process on Weekly basis.

Maintaining accurate target in the work.

Leading the team to achieve the targets that are in place.

• Collaborate with other teams as and when required and assist with senior managers in hiring talent.

• Handling Robotic automated transaction postings.

• Working independently and at the same time working with team for the process to run

smoothly.

• Following and interpreting policies, procedures, and compliance that are laid down for the smooth

running of process.

• Processing the Debit and Credit invoices.
• Timely checking and accurate Processing of invoices.
• Handling the client emails regarding process validation.
• Resolve the exception invoices for validating payment.
• Preparing various MIS reports like daily volume, QC reports and sharing the same with the management and clients.
• Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.
• Coordinate with internal and external clients and provide assistance on phone and resolved all queries.
• Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.
• Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
• Manage everyday work activities and informed supervisor appropriately.
• Administer and collect all metrics on processes and identify data points to improve all processes.
• Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
• Monitor all data entry operations and ensure compliance to timeframe.
• Ensure and maintain effective professional relationships with staff.
• Perform quality check assessment on all processes of various associates.
• Coordinate with team members and ensure achievement of all team objectives and goals.
• Analyse all issues of internal and external clients and provide effective resolutions for same.