Summary
Overview
Work History
Education
Skills
Timeline
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HARDEEP KAUR

HARDEEP KAUR

Delivery Analyst
Delhi

Summary

Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.

Overview

2
2
years of professional experience

Work History

Business Process Delivery Analyst

Accenture
07.2022 - Current
  • Currently Working as a delivery Analyst in billing process for Allstate Benefits.
  • Process billing and payment reconciliation of the policyholder active and terminated coverages.
  • Provide solutions to policyholder, agent & clients queries related to their coverage status.
  • Provide audits to identify the correct Charges, Payments, Refunds & Paid to dates of the coverage..
  • Assisted in the training of new employees on company procedures, software applications, and delivery protocols..

ASSOCIATE "BACKEND OPERATIONS"

WIPRO LIMITED
1 2019 - 07.2022
  • Being a part of Health and Benefit, We do processing and create the Monthly Premium Reports for US Clients.
  • Develop, maintain and update the Standard Operating Procedures (SOP) and processing checklists on MS Excel and MS Word.
  • Maintaining client data such as deliverable due date, client team client and vendors contacts, processing status etc. on excel spreadsheet.
  • Also, being a part of Premium Payment Team we transfer funds to Premium Payment Team and by performing our verification we initiate the funds through the wire or the EFT to vendors.
  • Performing data Audit of Financial Manager and Premium Payment Verifications.
  • We create Adhoc-workflow if any changes in the clients banking details or update new vendors and along with daily reject sheets, summaries and follow up with the over-funds etc

ADMINISTRATIVE ASSISTANT

SHAPERJET
1 2017 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Bachelor of Arts -

Delhi University
New Delhi, India
03.2017

High School Diploma -

Secondary School Through Central Board of School
New Delhi, India
03.2014

Skills

  • I am flexible, self-motivated, reliable, responsible and hard working person
  • I am a mature team worker and adaptable to all challenging situations
  • Multitasking, Problem-solving abilities, Time Management

Timeline

Business Process Delivery Analyst

Accenture
07.2022 - Current

ASSOCIATE "BACKEND OPERATIONS"

WIPRO LIMITED
1 2019 - 07.2022

ADMINISTRATIVE ASSISTANT

SHAPERJET
1 2017 - 12.2018

Bachelor of Arts -

Delhi University

High School Diploma -

Secondary School Through Central Board of School

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HARDEEP KAURDelivery Analyst