Hardeep Kaur
Bhadson ,Patiala
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
5
5
years of professional experience
Work History
Receptionist
Pizza Cottage
04.2023 - 02.2024
- Managed the receipt of deliveries, verifying contents against orders and storing appropriately.
- Packaged take-out orders and staged for pickup, monitoring workflow to reduce errors.
- Conducted regular checks on food stock, alerting management of low inventory levels or potential shortages.
- Contributed to menu planning and development, incorporating seasonal ingredients for freshness.
- Advised senior staff of stock and produce shortages.
- Managed multi-line phone system, ensuring prompt and courteous responses to customer inquiries.
- Coordinated front desk operations, creating a welcoming environment for customers and staff.
- Collaborated with kitchen staff to streamline communication during peak service hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Assistant
Tohra Steel Industry
01.2020 - 11.2022
- Completed customer returns paperwork, liaising with various departments to facilitate details.
- Provided information on after-sales services for comprehensive support.
- Analysed customer feedback and suggested improvements to products and services, contributing to continuous improvement efforts.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Maintained cleanliness and organisation within the store, ensuring a pleasant and safe shopping environment for all.
- Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly.
- Prioritised tasks in order of urgency to create positive shopping experience for customers.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
- Built rapport with customers through courteous and professional communications.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Assisted with product selections according to individual requirements and preferences.
- Participated in staff training sessions, acquiring new skills and knowledge to improve performance and customer service delivery.
- Observed and reported on competitor activities and customer trends, providing valuable insights for strategic planning.
Accounts Assistant
Harish Dhiman & Associates
07.2019 - 10.2022
- Provided assistance with routine budget and accounting adjustments required at period end.
- Assisted in preparing monthly management accounts, including profit and loss statements and balance sheets.
- Prepared invoices based on contract terms and distributed to customers.
- Supported budget preparation by collecting historical financial data and estimating future expenses.
- Reconciled Purchase Orders (POs) to produce accurate inventory reports.
- Checked imported bank statements into accounts system on daily basis to keep records up-to-date.
Education
Master of Business Administration - Administration
Solent University
Southampton, Uk 2024
Master of Commerce - Commerce
Punjabi University Patiala
Patiala, Punjab/India2019
Bachelor Of Commerce - Commerce
I.K Gujral Punjab Technical university Jalandhar
Patiala, Punjab /India2016
Skills
- Organisational commitment
- Good communication
- Order accuracy
- Quality Control
- Inventory monitoring
- Dedicated work ethic
- Customer Service
- Task prioritisation
- Organisational efficiency
- Time management
- Data entry
- File management
- Bookkeeping
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Receptionist
Pizza Cottage
04.2023 - 02.2024
Customer Assistant
Tohra Steel Industry
01.2020 - 11.2022
Accounts Assistant
Harish Dhiman & Associates
07.2019 - 10.2022
Master of Business Administration - Administration
Solent University
Master of Commerce - Commerce
Punjabi University Patiala
Bachelor Of Commerce - Commerce
I.K Gujral Punjab Technical university Jalandhar