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HARDEEP SINGH
MANAGER - ADMIN & FACILITIES
PUNE,MAHARASHTRA
Summary
Customer-focused professional with successful 10 years career in IT, shared services & Travel Industry. Excellent organizational skills with the ability to prioritize & execute multiple tasks and work in fast paced environment. Superintending smooth implementation of Admin and Travel Policies, MIS reporting.
Overview
3
3
Languages
2
2
years of post-secondary education
10
10
years of professional experience
Work History
MANAGER - ADMIN & FACILITIES
HOONAR TEKWURKS CONSULTING LLP
PUNE, MAHARASHTRA
10.2020 - Current
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team of 5 associates.
- Conducted monthly inventories of raw materials and components on work floor.
- Developed and maintained relationships with vendors and suppliers through continual communication.
- One point of contact for Domestic & International Travel requirements.
SENIOR EXECUTIVE - ADMIN
METRO GLOBAL BUSINESS SERVICES PRIVATE LIMITED
PUNE, MAHARASHTRA
05.2018 - 10.2020
- Handled end to end Visa process for Business Visa & Work Permit for Schengen, European & APAC Counties.
- Supported Onshore team to get the work permit related formalities complete as and when require.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
- Reduced costs by overhauling and streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Streamlined operations to maximize business efficiency and profits.
JUNIOR EXECUTIVE - GLOBAL MOBILITY
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED
PUNE, MAHARASHTRA
11.2016 - 05.2018
- Handled visa stamping of Business Visa, Work Permit for employees for USA, UK, Schengen, Australia, APAC countries
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Arranged travel accommodations for company employees, board members and special needs clients.
- Responded to employee's questions, issues and complaints and implemented appropriate solutions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
DEPUTY MANAGER - OPERATIONS
VFS GLOBAL
PUNE, MAHARASHTRA
04.2012 - 11.2016
- Handled tourist, Business and work permit visa applications for UK, Austria, Belgium, Cyprus, Canada, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Luxembourg, Norway, Sweden, Swiss and Spain.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.
- Evaluated upcoming program plans to forecast expected resource needs.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty.
- Completed Embassy/Consulates/ISO specific audit papers by thoroughly documenting audit tests and findings.
- Reviewed and resolved differences between accounting information and cash drawer.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
SALES EXECUTIVE
VODAFONE ESSAR SOUTH LIMITED
JALANDHAR, PUNJAB
09.2010 - 04.2012
- Handled prepaid, postpaid and VAS service's marketing.
- Generated leads by visiting government/private corporate offices.
- Handled documentation part.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Bachelor of Arts -
HIMALAYAN UNIVERSITY
ARUNACHAL PRADESH 05.2017 - 05.2019
Skills
Administrative staff supervision
General management and administration
Customer service
Planning and Coordination
Computer skills
Interpersonal Communication
Contract Management
Operations support
Negotiation
Company guidelines and procedures
Travel research
Budget administration
Administration management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Interests
Travelling
Watching Movies
Timeline
MANAGER - ADMIN & FACILITIES
HOONAR TEKWURKS CONSULTING LLP
10.2020 - Current
SENIOR EXECUTIVE - ADMIN
METRO GLOBAL BUSINESS SERVICES PRIVATE LIMITED
05.2018 - 10.2020
Bachelor of Arts -
HIMALAYAN UNIVERSITY
05.2017 - 05.2019
JUNIOR EXECUTIVE - GLOBAL MOBILITY
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED
11.2016 - 05.2018
DEPUTY MANAGER - OPERATIONS
VFS GLOBAL
04.2012 - 11.2016
SALES EXECUTIVE
VODAFONE ESSAR SOUTH LIMITED
09.2010 - 04.2012