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HARDEEP SINGH
MANAGER - ADMIN & FACILITIES
PUNE,MAHARASHTRA
Summary
Customer-focused professional with successful 10 years career in IT, shared services & Travel Industry. Excellent organizational skills with the ability to prioritize & execute multiple tasks and work in fast paced environment. Superintending smooth implementation of Admin and Travel Policies, MIS reporting.
Overview
3
3
Languages
2
2
years of post-secondary education
10
10
years of professional experience
Work History
MANAGER - ADMIN & FACILITIES
HOONAR TEKWURKS CONSULTING LLP
PUNE, MAHARASHTRA
10.2020 - Current
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team of 5 associates.
- Conducted monthly inventories of raw materials and components on work floor.
- Developed and maintained relationships with vendors and suppliers through continual communication.
- One point of contact for Domestic & International Travel requirements.
SENIOR EXECUTIVE - ADMIN
METRO GLOBAL BUSINESS SERVICES PRIVATE LIMITED
PUNE, MAHARASHTRA
05.2018 - 10.2020
- Handled end to end Visa process for Business Visa & Work Permit for Schengen, European & APAC Counties.
- Supported Onshore team to get the work permit related formalities complete as and when require.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
- Reduced costs by overhauling and streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Streamlined operations to maximize business efficiency and profits.
JUNIOR EXECUTIVE - GLOBAL MOBILITY
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED
PUNE, MAHARASHTRA
11.2016 - 05.2018
- Handled visa stamping of Business Visa, Work Permit for employees for USA, UK, Schengen, Australia, APAC countries
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Arranged travel accommodations for company employees, board members and special needs clients.
- Responded to employee's questions, issues and complaints and implemented appropriate solutions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
DEPUTY MANAGER - OPERATIONS
VFS GLOBAL
PUNE, MAHARASHTRA
04.2012 - 11.2016
- Handled tourist, Business and work permit visa applications for UK, Austria, Belgium, Cyprus, Canada, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Luxembourg, Norway, Sweden, Swiss and Spain.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.
- Evaluated upcoming program plans to forecast expected resource needs.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty.
- Completed Embassy/Consulates/ISO specific audit papers by thoroughly documenting audit tests and findings.
- Reviewed and resolved differences between accounting information and cash drawer.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
SALES EXECUTIVE
VODAFONE ESSAR SOUTH LIMITED
JALANDHAR, PUNJAB
09.2010 - 04.2012
- Handled prepaid, postpaid and VAS service's marketing.
- Generated leads by visiting government/private corporate offices.
- Handled documentation part.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Bachelor of Arts -
HIMALAYAN UNIVERSITY
ARUNACHAL PRADESH 05.2017 - 05.2019
Skills
Administrative staff supervision
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Interests
Travelling
Watching Movies
Timeline
MANAGER - ADMIN & FACILITIES
HOONAR TEKWURKS CONSULTING LLP
10.2020 - Current
SENIOR EXECUTIVE - ADMIN
METRO GLOBAL BUSINESS SERVICES PRIVATE LIMITED
05.2018 - 10.2020
Bachelor of Arts -
HIMALAYAN UNIVERSITY
05.2017 - 05.2019
JUNIOR EXECUTIVE - GLOBAL MOBILITY
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED
11.2016 - 05.2018
DEPUTY MANAGER - OPERATIONS
VFS GLOBAL
04.2012 - 11.2016
SALES EXECUTIVE
VODAFONE ESSAR SOUTH LIMITED
09.2010 - 04.2012
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