Hardeep Singh

To be associated with a global organization, which handles a wide spectrum of Business operations, Financial Consulting, thus helping me to achieve complete professional competency, while playing a significant role in the organization's growth. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

• Bronze Awards
• Silver Awards
• Super Star
• Service Excellence Champion
• Top Performer
• YSYE (You Save You Earn) Award

YSYE PROJECT – (UK TM RPH Improvement using UCM Macro) Year 2018-2019:

UKTM is about monitoring the transaction behaviours of the customer and account level. There are transactional spreadsheets attached in UCM (Unified Case Management System) and OpenSpan Application which are pulled and worked as appropriate. These spreadsheets attached has to be manually formatted/sorted and aligned which consumes ample of time that lead to low RPH. Hence, I created/designed Automation Tool (Macro Enabled Spreadsheet) which does all the sorting/formatting and alignment and other formatting with just a Keyboard shortcut. Hence reduced the steps/amount of time spent on manual formatting, sorting and aligning and brings effectiveness to improve the RPH & reduces the processing time considerably that helps in time save. This increases RPH and Efficiency Improvement in UKTM.

Short Term Assignment in Australia (from 23 December 2016 to 22 March 2017):
Senior Analyst - UK Retail Camp: Transaction Monitoring (AML)

Conduct alert/case analysis on alerts generated by the Transaction Monitoring / Customer Screening system basis set procedures as guidelines and analytical judgment.

Provided accurate research notes on analysis conducted and take proper decisions on case disposition. Scion being the prime application used to work and monitoring of transactions. Investigation done by conducting research using different search engines such as Google, World Check, GWIS, Review and Nab. Request for Information (RFI) is sent to the Relationship Manager, Branch; decision is taken based on the response whether the risk is mitigated and case can be closed or has to be escalated. Received appreciations from Business, Leads, employees/staff for work done on timely manner with 100% quality and productivity.

• Work as Quality Control Assistant Manager and conduct quality checks on the work/cases worked by the members in the department. Work on various applications like Aspen, KYC Applications, Concierge, NetX360, Lexis-Nexis, Eclipse, etc. Take calibration calls with Business Area and provide insight of the process and thereafter provide updates received to all the Teams. Create various MI reports for the department and also perform various adhoc activities. Deputizing Team Leaders.
• Short Term Assignment in Australia for 3 months from 12/23/16 to 03/22/17.
• Adept knowledge on Norkom where we monitor the transactions for any suspicious activity.
• Worked on Alerts/Cases in (Payment and Cash Management) PCM and acquired adequate knowledge on multiple queues (Balance Transfer, Collections, Free-Form, General pool, Sears solutions and Saks) and portfolios (Orchard, Household, Fifth-Third, HSBC prime, HSBC Non-prime, Sears, Saks) in CS internet.
• Performed KYC checks on Customer i.e. screening, collecting information and Documentation in order to understand the intended purpose, use and activity of the account and customer.
• Performed research on trading activity of the staffs’/employees’ and cross verify the contract notes provided by them, Work on Alerts for any discrepancy found in contract notes and approval taken by staffs’/employees’ in GPAD tool.