HARDEEP SINGH
Laxmi nagar
Summary
People-oriented Shift lead successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. . Focused and skilled in employee oversight, mentoring, and process improvement. Manages a team with a proactive approach and conscientious attention to day-to-day needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Taboola
Delhi
05.2024 - Current
- In this role, I am responsible for managing the shift.
- I take responsibility for board management.
- Monitor, how senior engineers assigning cases to the engineers.
- The prioritization was done correctly or not.
- Handle escalations.
- Handle the incidents.
- Creating reports for KPIs to understand the opportunity areas.
- Connect with business and stakeholders on a regular basis.
- Participated in weekly meetings with the management team to discuss strategies and goals.
- Identified opportunities for operational improvements and communicated them to management.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Provided guidance and support to other team members as needed.
Senior Engineer
Taboola
Delhi
01.2022 - 05.2024
- SME for Campaign performance and Discrepancy.
- Helping the team in a complex case.
- Tragedy and Incident Management
- Working Knowledge of Kibana, SQL, Grafana, and Qlik Sense.
- Knowledge of PMP and video campaigns.
- Salesforce reporting.
- Sharing feedback with peers after analyzing their cases.
- Monitored website traffic, evaluating metrics to adjust marketing activities as needed.
- Attended weekly progress meetings, both virtually and in person, building excellent client relationships.
ASSOCIATE ANALYST
Vaco Binary Semantics
Delhi
05.2019 - 01.2022
- Provided dedicated support to the giants of Hotel industry like Oyo,
- Derby soft and Bookings.com in revenue generating process Hotel ads of Google
- Helped them to manage their Hotel ads account and now also provides support for Hotel campaigns in Google ad words
- Helped the clients to manage their price feed, hotel listing feed and campaigns
- Hands-on experience on Google ads
- Also supported clients during their migration of Campaigns from
- Hotel ads to Google ads
- Closed 95 % of cases in defined SLA.
NETWORK ANALYST
Maintec Technologies
01.2018 - 08.2018
- Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets
- Ensure system security for desktop, mobile and cloud environments
- Closed 95% of trouble tickets on the first call without escalation
- Commended for quickly resolving complex issues including system
- Crashes, network slowdowns, connectivity problems, security breaches, virus infections and more
- Achieved a user satisfaction rating of 4/5.0 ( higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue
- Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
Education
GSBV (12th Science) -
2017
BTECH - ECE
GTBIT College, IP
2013
Skills
- Problem Solving
- Adaptability
- Collaboration Strong
- Google ads (Managing Hotel campaigns)
- SQL
- PMP
- Work Delegation
- Employee Training
- Project leading
- Route cause analysis
- Reporting and analysis
Accomplishments
- Awarded for contribution in Q3 2023 for contribution in mentioning and creating an impact on shift left.
- Appointed as SME for campaign performance and discrepancy issues.
- Owning the new projects such as Yahoo reporting.
Certification
- Black belt (Internal certification ) Google Hotel ads
Timeline
Shift Lead
Taboola
05.2024 - Current
Senior Engineer
Taboola
01.2022 - 05.2024
ASSOCIATE ANALYST
Vaco Binary Semantics
05.2019 - 01.2022
NETWORK ANALYST
Maintec Technologies
01.2018 - 08.2018
GSBV (12th Science) -
BTECH - ECE
GTBIT College, IP
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