Hardeep Singh Dutta
Srinagar
Summary
Resourceful Team Leader known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
With 6 years of experience in B2C & B2B sales & operations Motivate, plan, implement ,track, and monitor achievement of the Team . Responsible for overseeing the day-to-day sales of the team,distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
Overview
9
9
years of professional experience
Work History
Team Leader
Policy Bazaar.Ae
Gurugram
12.2023 - Current
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Motivated team members through recognition programs and performance-based incentives.
- Maintained a positive work environment that promoted collaboration between team members.
Team Leader, Sales Operations
Arcis e Services Pvt Ltd
Gurugram
06.2022 - 11.2023
- Established monthly KPI targets, enhancing team morale and motivation
- Delegated work to staff, setting priorities and goals.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recruited and trained new employees to meet job requirements.
- Kept up to date with industry trends and relevant news to drive sales, and increase business.
- Led by example to achieve sales and service targets, while coaching to get maximum effort from teams.
- Directed training initiatives to ensure team growth.
- Analyzed customer data to identify opportunities and improve relationships.
- Optimized processes ensuring reliable attainment of targets.
- Applied operational tactics to improve retention.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Organized training sessions for new employees on operational procedures.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
Subject Matter Expert
Policy Bazaar.Com
Gurugram
10.2017 - 04.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Analyzed key performance indicators to identify effective strategies.
- Implemented loyalty incentives and organized team-building activities.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified needs of customers promptly and efficiently.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly
- Cultivated an encouraging work atmosphere to enhance employee interactions.
- Monitored team performance through observations and tracking key metrics.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
Marketing Executive
Mahan Electicals
Srinagar
07.2015 - 06.2017
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Maximised outreach by implementing marketing strategies to grow customer base.
- Increased revenue by through product improvements.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Promoted brand awareness through SEO optimisation and attractive web design.
- Created sales strategies to promote advertising offerings and motivate larger deals.
Education
Master of Business Administration - Marketing & Finance
I.K Gujral Technical University
Mohali, PB2015
BBA - Management
Kashmir University
Srinagar, JK01-2011
Skills
- Team Mentorship
- Team Coaching Expertise
- Team Management
- Employee Development
- Process improvement
- Effective Expectation Communication
- Team Development
- Team Training Initiatives
- Coaching and mentoring
- Performance Review Management
- Problem-solving
- Quality improvement
- Employee Review
- Timely Feedback Provision
- Service level agreements
- Effective Conflict Management
Timeline
Team Leader
Policy Bazaar.Ae
12.2023 - Current
Team Leader, Sales Operations
Arcis e Services Pvt Ltd
06.2022 - 11.2023
Subject Matter Expert
Policy Bazaar.Com
10.2017 - 04.2022
Marketing Executive
Mahan Electicals
07.2015 - 06.2017
Master of Business Administration - Marketing & Finance
I.K Gujral Technical University
BBA - Management
Kashmir University
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