Hardesh Jharkharia
QA Engineer
Gurgaon
Summary
Forward-focused QA Specialist with a strong track record in end-to-end project planning and implementation. Proficient in project management, including scope management, activity sequencing, effort and cost estimation, risk analysis, and quality management. Expertise in Integration Testing, API Testing, and Dialer Testing, including Dial Plan, call route, asterisk, and sip/VoIP. Skilled in planning and coordinating resources to develop new test strategies and best practice models. In-depth understanding of managing the Software Testing Life Cycle (STLC), including scripting, analyzing and implementing test scripts, test cases, test processes, defect reporting, bug tracking, and report generation for various applications/products. Highly experienced in performing end-to-end testing of Command Center with multiple release versions, monitoring Functional Testing (FT) and User Acceptance Testing (UAT) Test Scripts. Proven success in establishing, implementing, and improving QA infrastructure, test procedures, processes, and quality standards aligned with overall development and product releases. Excellent at mapping client requirements and adaptable to diverse roles such as Project Manager, Project Leader, Team Leader, Senior Automation Engineer, Scrum Master, and SQA Senior Software Engineer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr QA Engineer
Towards Vision Technologies
07.2015 - Current
• Performed end-to-end QA for an Asterisk-based clustered contact center solution
supporting 1000+ concurrent agents.
• Led testing for key modules, including IVR flows, Dialer, Telephony APIs, and
multi-channel communication features.
• Designed and executed regression and integration test suites for both UI and backend
components.
• Validated High Availability (HA) and Load Balancing setups to ensure minimal downtime
and optimal failover.
• Collaborated with the DevOps team to monitor hardware resource consumption,
analyze logs, and identify system bottlenecks.
• Supported functional validation for major clients such as NIIT, Snapdeal, OYO Rooms,
Thomas Cook, ICICI, etc.
• Provided 2nd-level support for production issues related to call drops, SIP registration,
and media path issues.
• Tested IVR solutions for clients like ShopClues and OYO, including complex DTMF and
speech flow interactions.
• Conducted call flow validations using SIP traces, Wireshark, and Asterisk logs.
• Validated CRM integrations with telephony platforms and ensured accurate call
recordings and CDR logs.
• Supported automation of routine regression tasks to increase test coverage and reduce
manual effort.
Education
B.Tech - E&C
Suresh Gyan Vihar University
Jajpur, India01.2014
Skills
- Call Routing, Dial Plan, IVR, Dialer,Reporting
- Linux command line proficiency
- Technical engineering support
- Software regression testing
- Test case development
- Systematic issue analysis
- Customer issue resolution
- Client support
- Effective team leadership
Accomplishments
- Employee of the Month Award in 2022 and 2023
Languages
Hindi
English
Personal Information
Date of Birth: 11/19/89
Areas Of Interest
- Exploring new things
- Playing cricket
- Table tennis
Certification
Scrum Master certification
Timeline
Sr QA Engineer
Towards Vision Technologies
07.2015 - Current
B.Tech - E&C
Suresh Gyan Vihar University
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