Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HARDESH NIRANKARI

AGRA

Summary

Dynamic Retail Store Manager with a proven track record in Retail, excelling in sales performance and customer satisfaction. Skilled in operational management and team development, I drive revenue growth through innovative strategies and foster a customer-centric culture. Passionate about enhancing store operations and mentoring teams for success.

Overview

12
12
years of professional experience

Work History

Retail Store Manager

Reliance Digital
New Delhi
06.2024 - Current
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured all safety protocols were followed at all times by staff members.
  • Increased store sales by cross-selling complementary items.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.

Store Manager

Tresor Systems Pvt. Ltd.
Jodhpur
09.2021 - 05.2024
  • Lead and inspire team towards individual and store-wide goals
  • Foster a positive and collaborative team environment
  • Provide coaching, mentoring, and training for skill enhancement
  • Drive sales through effective merchandising and customer engagement
  • Set and achieve sales targets, implement revenue-maximizing strategies
  • Execute promotions and events for increased sales and foot traffic
  • Ensure exceptional service, resolve issues promptly
  • Cultivate a customer-centric culture
  • Oversee daily operations to ensure efficiency and compliance
  • Manage inventory, conduct audits, optimize stock levels
  • Monitor and control expenses for profitability
  • Stay updated on Apple's products and features
  • Ensure the team provides expert advice to customers
  • Implement and maintain visually appealing displays
  • Align store layout with Apple's brand guidelines
  • Implement security measures for product, asset, and customer information protection
  • Enforce loss prevention strategies
  • Communicate effectively with corporate teams and peers
  • Collaborate on marketing activities and events
  • Ensure store compliance with policies, procedures, and brand standards
  • Uphold high integrity and professionalism
  • Identify opportunities for process innovation
  • Implement new strategies to enhance store performance

Retail Manager

Cars24 Services Pvt. Ltd.
Jodhpur
12.2019 - 09.2021
  • Exceed sales targets
  • Implement effective sales strategies
  • Monitor sales metrics
  • Ensure high satisfaction
  • Implement feedback mechanisms
  • Train and motivate sales team
  • Oversee vehicle inventory
  • Implement turnover strategies
  • Monitor aging inventory
  • Recruit, train, and develop sales team
  • Set performance targets and provide feedback
  • Foster a positive team culture
  • Streamline dealership operations
  • Monitor expenses for profitability
  • Implement process enhancements
  • Ensure policy compliance
  • Conduct quality audits
  • Implement corrective actions

Team Leader

Future Retail Limited
Jaipur
08.2018 - 11.2019
  • Lead, guide, and motivate the team to achieve set targets and objectives
  • Foster a positive team culture and ensure effective communication within the team
  • Provide coaching and mentorship to team members for professional development
  • Set and achieve sales targets for the team
  • Implement effective sales strategies to drive revenue growth
  • Ensure high levels of customer satisfaction by maintaining service standards
  • Oversee and optimize inventory levels to meet customer demand
  • Streamline and optimize daily operations for efficiency
  • Identify training needs for team members and organize relevant training programs
  • Ensure team compliance with company policies and standards

Sales and Customer Care

Vodafone Mobile Services Limited
Agra
07.2015 - 07.2018
  • Achieve and exceed assigned sales targets
  • Implement effective sales strategies
  • Participate in customer acquisition efforts
  • Implement strategies for customer retention and loyalty
  • Ensure high customer satisfaction
  • Address inquiries and concerns promptly
  • Maintain up-to-date product knowledge
  • Provide accurate information to customers
  • Collaborate with other departments
  • Coordinate with relevant teams for issue resolution
  • Maintain accurate customer records
  • Prepare reports on sales performance
  • Participate in training programs
  • Stay informed about industry trends

Sales Executive

Telenor Group
Agra
04.2013 - 06.2015
  • Exceed monthly, quarterly, and annual sales targets
  • Actively engage in customer acquisition through various channels
  • Ensure high customer satisfaction through effective issue resolution
  • Maintain up-to-date knowledge of Telenor's products and services
  • Collaborate with other departments for effective customer support
  • Maintain accurate records of customer interactions and transactions

Education

Airport Management Diploma -

Aviation Academy
New Delhi
01-2012

Bachelor of Science - Science

Dr. Bhim Rao Ambedkar University
Agra
06-2011

Skills

  • Customer Service Excellence
  • Sales and Revenue Generation
  • Operational Management
  • Team Development
  • Product Knowledge
  • Visual Merchandising
  • Security & Loss Prevention
  • Communication & Collaboration
  • Innovation & Improvement
  • Sales Performance
  • Customer Satisfaction
  • Inventory Management
  • Operational Efficiency
  • Compliance and Quality Assurance
  • Customer Acquisition and Retention
  • Cross-Functional Collaboration
  • Continuous Learning and Development
  • Leadership and Team Management
  • Customer-Centric Approach
  • Operational Excellence and Innovation

Languages

  • Hindi
  • English

Timeline

Retail Store Manager

Reliance Digital
06.2024 - Current

Store Manager

Tresor Systems Pvt. Ltd.
09.2021 - 05.2024

Retail Manager

Cars24 Services Pvt. Ltd.
12.2019 - 09.2021

Team Leader

Future Retail Limited
08.2018 - 11.2019

Sales and Customer Care

Vodafone Mobile Services Limited
07.2015 - 07.2018

Sales Executive

Telenor Group
04.2013 - 06.2015

Airport Management Diploma -

Aviation Academy

Bachelor of Science - Science

Dr. Bhim Rao Ambedkar University

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HARDESH NIRANKARI