Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hardik Malodia

Hardik Malodia

Pune

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

8
8
years of professional experience

Work History

Area business head

BYJU'S
Pune
08.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.

Manager

BYJU'S
Pune
01.2021 - 08.2023
  • Managed daily operations of sales department, including supervision of staff members.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and maintained sales environment to support business objectives.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Maintained professional network of potential clients and business opportunities.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Developed and implemented new sales strategies to update product lines.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prepared sales production reports for senior management.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Oversaw regional and local sales managers and staff.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Maintained a database of existing customers and prospective leads.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Developed and implemented strategies to increase sales and market share.
  • Created presentations to attract new business opportunities.

Business Development Executive

Pune
03.2019 - 03.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Developed growth plans by identifying key clients, key targets, and priority service lines.
  • Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
  • Negotiated contracts with clients for new business development initiatives.
  • Conducted market research and identified potential business opportunities.
  • Established strong relationships with key decision makers within client organizations.
  • Monitored progress against goals set by management for each project or initiative undertaken.

Team Lead

Pune
03.2020 - 01.2021
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Collaborated with other department managers to develop strategies for achieving corporate objectives.
  • Monitored workflow processes to identify areas for improvement and implemented necessary changes accordingly.
  • Motivated staff through recognition programs and incentives to improve morale and job satisfaction.
  • Analyzed data from daily reports to detect trends or patterns that could impact the business objectives.
  • Maintained open communication with all departments within the organization to ensure alignment with company goals.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Adapted teaching methods according to the needs of individual learners or groups.

Customer Service Representative (MENTOR)

Tech Mahindra
Pune
02.2018 - 03.2019
  • Resolved customer inquiries in a timely manner.
  • Identified opportunities for process improvements within the department.
  • Developed strategies to improve customer satisfaction ratings.
  • Conducted regular audits of call recordings to ensure compliance with quality standards.
  • Conducted daily mentoring sessions with customer service reps on the phone floor.
  • Responded promptly to escalated inquiries from customers or other departments.
  • Provided guidance and support to new customer service representatives.
  • Analyzed customer feedback data to develop strategies for improving customer experience.
  • Analyzed customer complaints to identify common issues and develop solutions accordingly.
  • Created reports outlining customer service representative's progress and areas of improvement.
  • Trained employees on proper etiquette when handling customer calls.
  • Recommended changes in processes or systems based on feedback from customers or staff members.
  • Facilitated weekly team meetings to discuss best practices for handling challenging calls.
  • Monitored team performance metrics and provided feedback for improvement.
  • Assisted customers with product selection, ordering, and returns.

Customer Service Executive

Database Infotech Services Pvt Ltd
New Delhi
03.2016 - 11.2017
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Bachelor of Engineering - BE, Information and Technology Engineering -

RSR RCET, Bhilai
01.2016

Skills

  • Marketing Management
  • Inbound Lead Generation
  • Online Lead Generation
  • Lead gen
  • Team Leadership
  • Team Building
  • Hiring
  • Project Management
  • Problem Solving
  • Business Growth
  • Supervision and Leadership
  • Analytical
  • Verbal Communication
  • Relationship Building
  • Project Planning
  • Quality Assurance
  • Time Management
  • Multitasking
  • Planning
  • Public Speaking
  • Project Planning
  • Quality Assurance
  • Time Management
  • Multitasking
  • Planning
  • Public Speaking
  • Mentoring Abilities
  • Escalation Management
  • Marketing
  • Payroll Administration
  • Staff Monitoring
  • Skill Development
  • Outside Sales
  • Employee Retention
  • Team Coaching
  • Product Knowledge
  • Project Planning
  • Quality Assurance
  • Time Management
  • Multitasking
  • Planning
  • Public Speaking

Timeline

Area business head

BYJU'S
08.2023 - Current

Manager

BYJU'S
01.2021 - 08.2023

Team Lead

03.2020 - 01.2021

Business Development Executive

03.2019 - 03.2021

Customer Service Representative (MENTOR)

Tech Mahindra
02.2018 - 03.2019

Customer Service Executive

Database Infotech Services Pvt Ltd
03.2016 - 11.2017

Bachelor of Engineering - BE, Information and Technology Engineering -

RSR RCET, Bhilai

Similar Profiles

CREATE PROFILE
Hardik Malodia