HARDIK DOSHI
Miraroad
Summary
Goal-oriented professional experienced in fast-paced environments. Established rapport and built key relationships through strong interpersonal skills. Delivered effective contributions in both self-managed and team settings.
Overview
25
25
years of professional experience
Work History
Double check diamond grader
Gemological Institute of America
Bandra
12.2014 - Current
- Currently working as a Double check diamond grader for loose diamonds of all shapes from 0.15 ct to 9.99 ct.
- Evaluate a diamond and apply sound technical knowledge to finalize accurate and consistent clarity, polish and symmetry grades in accordance with GIA standards; perform the initial evaluation of the grading process.
- Apply standard grading methodology and examination techniques to reevaluate a diamond using proper tools and devices.
- Perform the summative evaluation of diamonds in accordance with the International Diamond Grading System and document identifying features required to finalize GIA Diamond Grading Reports; provide constructive.
- Apply sound knowledge to identify characteristics and treatments present in the diamond, and document the grades.
Customer Relation Advisor
Hutchison 3 Global Services
Malad
11.2010 - 01.2013
- Resolved technical, billing, and upgrade issues, retaining customers through comprehensive support.
- Upgraded out-of-contract customers to new contracts, enhancing customer loyalty and service continuity.
- Updated interactive voice response system to improve customer engagement and satisfaction.
- Technical support for Blackberry Services
- Provide Technical support for Modem and Handset
- Configured handsets to function as modems.
- Data backup/transfer from Handset
- Handling tickets raised for network issue
- Reporting network issue to networking team
- Manage handset (IPhone) unlocking in bulk
Customer Service Professional
Sitel India
Andheri
12.2006 - 09.2010
- Handled customer queries to ensure satisfaction and foster positive experiences.
- Provided phone support, assisting customers in identifying issues and delivering effective resolutions.
- Analyzed technical issues to identify root causes and implement effective solutions.
- Managed outbound communications for team, driving resolution rate through accurate issue resolution.
Customer Services Executive
Global E Services
Kandivali
04.2006 - 11.2006
- Provided customer service as customer service executive for Global Yellow Pages, focusing on outbound sales for online yellow pages listings to enhance client visibility.
Hardware Engineer
Excel Computers
Bhayandar
10.2001 - 10.2005
- Troubleshot hardware, software, and network issues, restoring functionality and minimizing downtime
- Assembled computers to meet specific client requirements, ensuring optimal performance and satisfaction
- Assisted clients with technical issues at Panasonic India Back Office and Vichare Courier.
Education
H.S.C -
National Institute of open schooling
Skills
- Applied Jewelry Professional From Gemological Institute of America
Diamond Essentials
Colored Stones Essentials
Jewelry Essentials
Personal Information
Date of Birth: 06/12/86
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Elementary (A2)
A2
Timeline
Double check diamond grader
Gemological Institute of America
12.2014 - Current
Customer Relation Advisor
Hutchison 3 Global Services
11.2010 - 01.2013
Customer Service Professional
Sitel India
12.2006 - 09.2010
Customer Services Executive
Global E Services
04.2006 - 11.2006
Hardware Engineer
Excel Computers
10.2001 - 10.2005
H.S.C -
National Institute of open schooling