Hardik Hasmukhbhai Gondaliya
Customer Support Manager
Porbandar
Summary
Organized and efficient Customer Support Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Customer Support Manager
TPG Marketing Managment
DUBAI, UAE, UAE
09.2021 - 09.2023
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Led and executed customer support team strategy to reach company support goals.
- Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
- Analyzed product information to verify accuracy and drive corrective actions to closure.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Liaised with marketing team to define customer outreach strategy to optimize customer engagement.
Production Manager
LANDLINE GENERAL TRADING LLC.
05.2019 - 08.2021
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Monitored team budgets to keep projects on task and avoid waste.
- Estimated labor requirements to support anticipated workload.
- Managed internal operational standards and productivity targets.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Education
BBA - Banking And Financial Support Services
PARUL UNIVERSITY
VADODRA 04.2001 -
Skills
Sales Proficiency
undefinedTimeline
Customer Support Manager
TPG Marketing Managment
09.2021 - 09.2023
Production Manager
LANDLINE GENERAL TRADING LLC.
05.2019 - 08.2021
BBA - Banking And Financial Support Services
PARUL UNIVERSITY
04.2001 -
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