hardik mukesh Sheth
Delhi
Summary
Accomplished leader with a proven track record in banking, enhancing operational efficiency and financial acumen. Spearheaded strategic initiatives, driving profitability and risk reduction. Known for organizational leadership and a global perspective, consistently exceeding performance metrics through innovative solutions and team leadership.
Professional with background in corporate governance and strategic planning, prepared for high-level decision-making roles. Proven history of enhancing organizational performance and guiding impactful initiatives. Known for effective team collaboration and adaptability to evolving business needs. Skilled in financial oversight and stakeholder engagement.
Overview
22
22
years of professional experience
Work History
Board Member
Central Bank of India (Not Reserve Bank of India)
04.2022 - Current
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
- Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
- Central Bank of India was in PCA for 6 years. Was instrumental in bringing it out of PCA after a long gap.
- The bank was making losses for 6 years, it turned profitable during my tenure.
- A medium sized bank with almost 35000 employees and 3500 branches, the bank touched a business size of almost 6 lakh crore ($ 70 Billion) and posted record profits year on year since my joining.
Director (Banking)
Ministry of Finance, Government of India
01.2022 - Current
- Oversee functioning of banks, especially Public Sector Banks. Setting up policies that manage functioning of the banks.
- DFS is also the administrative ministry of various acts that affect banking including inter-alia the Banking Regulation Act, Reserve Bank of India Act.
- Being Director (Banking), the supervision f potential of performances of the banks, their achievements, customer service, HR policies, appointments, promotions amongst others is taken care of by my team.
- As a Director (Banking), i also oversee the functioning of NARCL (National Asset Reconstruction Company Limited), wherein the NPA assets of banks are transferred for resolution.
- My Team co-ordinates with various stakeholders which include inter-alia Reserve Bank of India, various ministries, SEBI.
- I'm also responsible for feedback flow from banks for the Insolvency and Bankruptcy Code, 2016. How NCLT proceedings affect the various cases filed by banks under CIRP, admission and resolution of cases are expedited.
- I also oversee the decorated program of EASE Reforms for PSBs. Its now into 8th year of its existence. The DFS assisted by Indian Banking Association, creates a platform for all banks to be measured for their reform agendas. This includes initiatives taken in MSME, Agriculture, Corporate lending, Customer Service, HR. The banks are also measured on the innovative technology they deploy for Analytics based lending, Big data analytics, usage of GEN AI, etc.
- Various reviews of PSBs for their business performance are conducted by my team which is normally chaired by Hon'ble Finance Minister of India or the Secretary (DFS).
- My team is also responsible for answering relevant questions pertaining to our allocation, raised in the parliament (both Lok Sabha and Rajya Sabha).
Assistant General Manager, Regional Head
State Bank of India
06.2020 - 12.2021
- Regional Head for 42 branches of the largest bank of India.
- Almost 450 staff reported into me for various functions including, Credit, Risk, Collections, Administration, Compliance, Audit, Sales, Marketing.
- Was a manager to more than 10 senior managers who handled large sized teams.
- Won several awards and accolades for performances in deposits, advances, cross selling, profitability.
- Was head of committee that sanctioned loans to MSMEs upto Rs. 6.00 crores.
- For Corporate and MSME proposals beyond 6 crores, used to present the proposal to a higher committee and defend the case for approva.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the Top Management on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Chief Manager, Branch Head
State Bank of India
11.2017 - 05.2020
- Headed a large-sized branch with portfolio of MSME, Agriculture, Retail, equally divided into each sector.
- Branch being currency chest, it was under the scanner of RBI with strict compliance of cash management, reporting and due-diligence.
- 2 Relationship managers taking care of MSME business reported into myself for development, credit risk appraisal and maintenance of branch MSME portfolio.
- Total of almost 40 FTEs reported into myself in this tenure.
- Enhanced Branch performance by streamlining processes and improving efficiency in daily operations.
- Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
- Oversaw the development of innovative products or services, positioning the branch and the bank as a leader amongst contemporaries.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
- Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
- Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
- Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
Relationship Manager, Medium Enterprises
State Bank of India
12.2012 - 11.2017
- Catered to more than 100 MSME units in the span of 6 years of Relationship Management for Medium Enterprises.
- Role included credit appraisal, risk management, due diligence, proposal preparations, presentation to the top management for sanction of proposals.
- Role for existing clients also included preparing renewal/enhancement proposals.
- Products handled during the tenure were working capital, LCs, BGs, Buyers' credit, suppliers' credit, Term loans, amongst others.
- Was also responsible for increasing banks' wallet share by doing cross-selling, lateral sales of other products.
- Won several awards and accolades for exemplary business performances.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Specialist Management Executive
State Bank of India
07.2011 - 12.2012
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Manager Collections & Risk Management
Royal Bank of Scotland, RBS
06.2005 - 06.2011
- Risk Management for the asset portfolio of the bank for Ahmedabad, Vadodara and Surat regions.
- Analysing trends of potential Risk in the asset portfolio by tools like regression, excel, etc.
- Preparing models that predict Loss Given Default (LGD) and Exposure at Default (EAD) for the bank portfolio.
- Risk mitigation techniques for minimal NPAs of the bank.
- Share structured feedback with all divisions of the bank for effective risk management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager-Collections
EServe International Ltd
03.2003 - 05.2005
- Assisted upper management in developing annual budgets by providing accurate forecasts of anticipated revenues from outstanding receivables.
- Enhanced cash flow projections by conducting regular account reviews and updating management on potential risks or opportunities related to outstanding balances.
- Streamlined collections processes for enhanced efficiency, resulting in faster debt recovery and reduced delinquency rates.
- Increased client satisfaction levels through prompt response to inquiries, thorough research, and effective problem-solving strategies.
- Collaborated with other department managers to develop cross-functional strategies for improving overall company performance in collections and revenue generation.
- Conducted thorough investigations of disputed claims, working diligently to gather all necessary documentation and evidence to support a fair resolution for both parties involved.
- Achieved successful recovery outcomes by establishing rapport with customers, identifying their unique needs, and tailoring collection strategies accordingly.
Education
Accounting, Taxation
Washington State Board of Accountancy
Washington02-2022
MBA - Finance, Accounts
B.K. School of Business Management
Ahmedabad, Gujarat India08-2003
Skills
- Organizational leadership
- Strategic planning
- Nonprofit experience
- Leadership experience
- Global perspective
- Industry expertise
- Operational efficiency
- Financial acumen
- Risk reduction
- Management team leadership
- Approachable leader
Accomplishments
In 2021, the Government of India rolled out one position for Director (Banking) in Min of Finance. The position was advertised through the UPSC. With a lot of applications filed and only one position across the country, had undergone the rigorous selection procedure as adopted by UPSC and got selected.
Timeline
Board Member
Central Bank of India (Not Reserve Bank of India)
04.2022 - Current
Director (Banking)
Ministry of Finance, Government of India
01.2022 - Current
Assistant General Manager, Regional Head
State Bank of India
06.2020 - 12.2021
Chief Manager, Branch Head
State Bank of India
11.2017 - 05.2020
Relationship Manager, Medium Enterprises
State Bank of India
12.2012 - 11.2017
Specialist Management Executive
State Bank of India
07.2011 - 12.2012
Manager Collections & Risk Management
Royal Bank of Scotland, RBS
06.2005 - 06.2011
Assistant Manager-Collections
EServe International Ltd
03.2003 - 05.2005
Accounting, Taxation
Washington State Board of Accountancy
MBA - Finance, Accounts
B.K. School of Business Management
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