Hardik Shah

IT Manager | March 2022 — Present
Assistant Manager | March 2021 — March 2022
Senior Executive | March 2018 — March 2021

Key Responsibilities

• Assessed business requirements to create focused solutions.
• Recommend improvements in security systems and procedures.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Identified and remediated single points of failure and security risks.
  Researched and understood emerging technologies and end-user needs.
• Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
• Maintained compliance with cybersecurity regulations and measures and tracked, assessed, integrated and reported on modernization and migration processes.
• Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
• Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Engaged business and technology stakeholders to gather goals and requirements.
• Worked with business partners to balance requirements, security and risk reduction.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

System Analyst | January 2018 — March 2018

System Administrator | July 2017 — January 2018

Key Responsibilities

• Conducted system analysis and implementation to maintain and improve computer systems.
• Planned computer systems using information engineering and structured analysis.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Improved systems with addition of new features and infrastructure.
• Discovered root causes of problems and identified appropriate solutions.
• Installed system updates to address vulnerabilities and reduce security issues.
• Investigated system issues and implemented resolutions to reduce downtime.

Contract employee of TeamLease Services Ltd

Key Responsibilities

• Worked with users to determine areas of technology in need of improved usability.
• Managed onboarding and offboarding of employees.
• Provisioned new software and hardware for use, following established security policies.
• Completed reports detailing network and systems performance and downtime issues.
• Maintained current software licenses for computers and mobile devices.
• Attended meetings to deliver status reports to key stakeholders.

Contract employee of Kelly Services | July 2013 — April 2016

Contract employee of G-Tech Solutions | January 2011 — June 2013

Key Responsibilities

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Documented support interactions for future reference.
• Researched product and issue resolution tactics to address customer concerns.