Results-driven Lead Operations Supervisor with expertise in process improvement, performance monitoring, and team collaboration. Proven ability to enhance operational efficiency and resolve conflicts, fostering a productive work environment.
Overview
10
10
years of professional experience
Work History
Lead Operations Supervisor
Concentrix Daksh Pvt Ltd
Gurgaon
08.2015 - Current
Supervised daily operations and ensured adherence to company policies.
Implemented process improvements to enhance operational efficiency and workflow.
Resolved employee issues and facilitated conflict resolution within the team.
Monitored performance metrics to identify areas for operational enhancement.
Coordinated with other departments to ensure smooth workflow between teams.
Education
Post Graduate Diploma In Computer Science - Computer Applications Development
Suresh Ghyan Vihar University
Jaipur, Rajasthan
05-2022
Bachelor of Arts - Education
Delhi University
New Delhi
12-2012
Senior Secondary School -
Mata Kasturi Devi Public School
New Delhi
03-2007
High Secondary School -
Kendriya Vidhyalaya Jharoda Kalan
New Delhi
03-2005
Skills
Process improvement
Performance monitoring
Leadership development
Workflow coordination
Policy enforcement
Operational strategy
Timeline
Lead Operations Supervisor
Concentrix Daksh Pvt Ltd
08.2015 - Current
Post Graduate Diploma In Computer Science - Computer Applications Development