Hi, I’m
HAREEKRISHNA RAVICHANDRAN
Bengaluru
Summary
Experienced Supply Chain and Program Management Professional with 8+ years in E-commerce. Adept in analytical thinking, strategic planning, Expansions, leadership, Business development and building strong relationships with business partners.
Overview
16
years of professional experience
6
years of post-secondary education
Work History
Flipkart
Growth Manager - Recommerce
3 2022 - Current
Job overview
- Led product exchange for large and small appliances, achieving a 2.2x increase in exchange adoption with a Net Promoter Score (NPS) of 90+ within 6 months through customer research and data insights
- Introduced air-conditioner, gas stoves, microwave, air cooler exchange capability, resulting in a 19% increase in GMV for the category and boosting market share from 43% to 55%
- Reduced cost of doing business by 19% through operational efficiencies and business development strategies
- Built exclusive Returns lite facilities with liquidation partners for fostering scale up.
- Forged re-commerce partnerships with industry leaders such as IFB and Whirlpool to enhance E-waste management and sales initiatives.
Flipkart
Program Manager - Large Grocery Expansion
05.2018 - 01.2021
Job overview
- Led successful multi-city grocery expansions, overseeing the design and implementation
- Slashed the TAT for infrastructure deployments, licensing, and budget allocation using an agile framework by 30%
- Spearheaded a significant increase in market reach, expanding Flipkart Grocery coverage from 1200 pin codes to an impressive 15,500 pin codes
- Created New city launch playbook for ambitious scale up of Grocery.
- Implemented ADV models in new cities
- Delivered ISO 45001 compliance across all the Flipkart facilities.
Ofo
Manager - Operations and Expansion
11.2017 - 5 2018
Job overview
- Led Supply chain and operations across Chennai and Coimbatore
- Experienced in government relations and liaising with City Corporation and Traffic
- Demonstrated exceptional results, achieving 1 million rides in just 2 months and maintaining an impressive rider metrics of 4.5 rides per bike
- Analyzed and interpreted data to identify opportunities for business growth and improved operations.
Blinkit(Formerly Grofers)
Grocery Expansion Manager
6 2015 - 04.2018
Job overview
- Led Grocery launch and operations in Coimbatore, Chennai, and Hyderabad, averaging 1200 orders per day with a 92 NPS.
- Successfully managed FMCG Purchase Management for Staples and Regional Assortment.
- Successfully launched 200 Marketplace stores across South
- Achieved a 200% increase in Delivery per Delivery Associates ratio within 6 weeks
- Established 12 dark stores across 3 cities for grocery fulfillment
- Implemented alternate delivery models such as E-vehicles
- Significantly reduced partially fulfilled orders from 30% to below 5%
Zomato
Sales manager - Subscription and Media
01.2015 - 03.2015
Job overview
- Enhanced restaurant marketing efforts by promoting Zomato products
- Proficiently identified potential clients and generated successful sales closures.
Abirami electronics
Project manager
06.2008 - 04.2011
Job overview
- Vendor Evaluation, Procurement, Inventory Management, Contract Entry, Negotiation, Outsourcing, General Management, Inventory Planning.
Education
Amity university
MBA (General)
03.2013 - 05.2015
University Overview
Graduated with Bronze medal.
Coimbatore Institute of technology
Mechanical Engineering
03.2004 - 05.2008
TUV Nord (Germany)
ISO 45001
11.2018 - 05.2018
Coursera (Google)
Project management
01.2021 - 05.2021
Skills
Supply chain & Operations
Timeline
Coursera (Google)
Project management
01.2021 - 05.2021
TUV Nord (Germany)
ISO 45001
11.2018 - 05.2018
Program Manager - Large Grocery Expansion
Flipkart
05.2018 - 01.2021
Manager - Operations and Expansion
Ofo
11.2017 - 5 2018
Sales manager - Subscription and Media
Zomato
01.2015 - 03.2015
Amity university
MBA (General)
03.2013 - 05.2015
Project manager
Abirami electronics
06.2008 - 04.2011
Coimbatore Institute of technology
Mechanical Engineering
03.2004 - 05.2008
Growth Manager - Recommerce
Flipkart
3 2022 - Current
Grocery Expansion Manager
Blinkit(Formerly Grofers)
6 2015 - 04.2018
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