HAREESH GANAPATHY
Ernakulam
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Exl Services
12.2022 - Current
- Maintaining & Ensuring Standard Operating Procedures & Protocols
- Manage volumes effectively & efficiently to maintain Turnaround time of processing cases
- Coordinate with various departments to correct the processes leading to delays
- Handling escalations from facilities regarding the process/TAT/approvals
- Providing mentorship and leadership to team members, including directing and assigning work, communicating team goals and identifying areas for new trainings, skills and improvement areas.
Senior Executive
PEARLDATA DIRECT PRIVATE LIMITED
09.2020 - 12.2023
- Managing hiring for their area and trainings, and keep management updated on team performance
- Communicate concerns and handle hurdles of team members for smooth execution of projects
- Address issues proactively, prepare and implement solutions
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Oversee the day-to-day operations, including workload distribution, performance monitoring, and coaching/training as needed
- Collaborate with cross-functional teams, including IT and compliance to address operational challenges and improve overall performance
- Conduct regular performance evaluations of team members, providing feedback and identifying areas for improvement.
Associate
UNIMONI GLOBAL BUSINESS SERVICES PRIVATE LIMITED
03.2016 - 09.2020
- Uploading transaction files in bank portal and ensuring the credit to beneficiary A/C and intimate the credit to customers through SMS
- Releasing transactions in Amigo Software through API mode
- Coordinating with bank to credit deals and resolving issue if any
- Preparing AML report and send to AML team for verification
- Support in processing all domestic and international remittances TT/FLASH/NEFT/RTGS/SWIFT/OMT
- Verification of Transactions in Amigo Software
- Central Bank of UAE- File Preparation and Processing
- Support the contact center, Treasury and enquiry team
- Handle the Queries on bank side as well as UAE exchange branches.
Education
Master of Commerce - Professional Accounting
Bharathiar University - Distance Education - TEAMS COLLEGE
01.2018
MBA - Finance
Marian International Institute of Management
01.2016
Bachelor of Commerce - Professional Accounting
Nehru Arts and Science College
01.2014
12TH -
Chinmaya Vidyalaya
01.2011
10TH -
Chinmaya Vidyalaya
01.2009
Skills
- Customer Relations
- Team motivation
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Employee Scheduling
- Operations Management
- Customer Relationship Management (CRM)
- Compliance understanding
- Employee Performance Evaluations
Zip
682030
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Assistant Manager
Exl Services
12.2022 - Current
Senior Executive
PEARLDATA DIRECT PRIVATE LIMITED
09.2020 - 12.2023
Associate
UNIMONI GLOBAL BUSINESS SERVICES PRIVATE LIMITED
03.2016 - 09.2020
Master of Commerce - Professional Accounting
Bharathiar University - Distance Education - TEAMS COLLEGE
MBA - Finance
Marian International Institute of Management
Bachelor of Commerce - Professional Accounting
Nehru Arts and Science College
12TH -
Chinmaya Vidyalaya
10TH -
Chinmaya Vidyalaya
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