Hareesh Kamisetty

SAP BusinessObjects Administrator / Production Support Responsibilities

• Managed and supported SAP BusinessObjects (SAP BO) environments, including Production, Development, and Test systems, ensuring platform availability and stable operations.
• Troubleshot server performance issues, application slowness, connectivity problems, and BI Launch Pad/Web Intelligence page-loading issues.
• Performed daily server health checks, validating critical SAP BO services, application availability, server connectivity, and overall platform health.
• Executed weekly SAP BO service restart and maintenance activities through approved change requests, including post-restart application and service validation.
• Monitored Central Management Server (CMS), Audit, and Reporting database services and investigated database connectivity or repository-related issues.
• Monitored scheduled and failed report jobs through Instance Manager, investigated failures, and supported successful report execution.
• Administered user accounts, groups, roles, folder permissions, and application access within the SAP BusinessObjects environment.
• Monitored disk-space utilization and server capacity and performed server clean-up activities to prevent service interruptions.
• Monitored Dynatrace alerts for SAP BO servers and services, supporting investigation of performance, availability, and resource-utilization issues.
• Supported installation and troubleshooting of SAP BusinessObjects client tools and resolved client connectivity and configuration issues.
• Provided production support for business users, resolving issues related to Web Intelligence reports, BI Launch Pad, user access, scheduling, report refreshes, and application connectivity.
• Worked with SAP BusinessObjects Web Intelligence, BI Launch Pad, Universe Designer, Universe Design Tool (UDT), and Information Design Tool (IDT) for reporting and administration support.
• Used Promotion Management / Lifecycle Management (LCM) to promote SAP BO content and jobs across Development, Test, and Production environments.
• Supported server maintenance and remote connectivity troubleshooting, including issues encountered while connecting to SAP BO application and web servers.
• Performed post-maintenance and post-deployment validation to confirm SAP BO services, reports, schedules, and application functionality were operating normally.
• Coordinated with application, database, infrastructure, and business teams during incidents, deployments, maintenance, server restarts, and production activities.

• Administered Informatica PowerCenter environment for enterprise data integration teams.
• Configured mappings, worklets, and parameter files for ETL support.
• Resolved session failures, workflow errors, and environment issues in production.
• Supported developers and analysts with Informatica administration and troubleshooting.
• Monitored workflow schedules, sessions, and repository services in Informatica.
• Coordinated deployments, migrations, and version changes across Informatica environments.
• Maintained documentation for jobs, configurations, and support procedures.
• Deployed packages between different environments using Change Manager tool.

• Resolved first-line support requests through ticketing systems for Firstsource clients.
• Logged incidents, service requests, and resolutions in support queues.
• Escalated complex issues to second-line teams with clear case notes.
• Monitored SLA queues and prioritized urgent support tickets.