Hareesh N

Oversee Major Incident Management for Microsoft services via the CSS Command Center, ensuring swift restoration and SLA adherence. Serve as a key liaison among Engineering, Leadership, and Support teams during critical incidents. Direct incident triage, coordination, root cause analysis, and post-incident reviews. Monitor cloud service dependencies to evaluate business impact and prioritize restoration.

• Spearheaded incident triage, enhancing response times by 30%.
• Championed post-incident reviews, leading to a 20% reduction in recurring issues.
• Facilitated clear communication and timely updates during high-severity incidents.
• Utilized Azure infrastructure expertise to optimize cloud operations.

Guide individuals in career path selection and job opportunities. Advise on skill development, certifications, courses, and further studies for career advancement. Facilitate workshops and one-on-one sessions to enhance employability.

• Developed tailored career plans for diverse clients.
• Improved job placement rates by 30% through targeted advice.
• Conducted skills assessment workshops for over 100 participants.

Conduct research on industry trends and customer preferences to identify business opportunities. Build and maintain strong relationships with existing and prospective clients to drive long-term success. Collaborate with internal teams to align strategies with market needs.

• Researched and analysed competitor strategies to enhance market positioning.
• Developed client engagement initiatives that improved customer retention rates.
• Identified key growth opportunities resulting in increased revenue.