Harendra Kumar
Learning & Development
Agra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Manager in Training
Spandana Sphoorty Financial Ltd
03.2023 - Current
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Assistant Manager in Training
Tech Mahindra Ltd
10.2022 - 02.2023
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Senior Trainer
First Source Solution PVT LTD
09.2021 - 09.2022
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Delivered comprehensive training to new employees and newly graduated and hired officers.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
Specialist-Quality
Startek
08.2020 - 09.2021
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and implemented systems to track customer feedback and satisfaction.
Credit Officer
Shri Ram City Union Finance Ltd
09.2016 - 07.2017
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Adhered to banking standards and government lending guidelines for loan services.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Service Quality Analyst
Intelenet Global Services Solution
08.2013 - 07.2016
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Science - Mathematics
Th Tej Singh Mahavidyalaya
Agra 04.2001 -
Bachelor of Science - Mathematics
Th Tej Singh Inter College Agra
Agra 04.2001 -
Skills
Staff Leadership
Technical Skills
Staff Training
Customer Service
Operations Support
Staff Development
Process Improvements
Strategic Planning
Travelling
Proper planning is essential for a successful trip. Research your destination, create an itinerary, and make necessary reservations for accommodations and transportation. I like travelling and green nature too.
Timeline
Manager in Training
Spandana Sphoorty Financial Ltd
03.2023 - Current
Assistant Manager in Training
Tech Mahindra Ltd
10.2022 - 02.2023
Senior Trainer
First Source Solution PVT LTD
09.2021 - 09.2022
Specialist-Quality
Startek
08.2020 - 09.2021
Credit Officer
Shri Ram City Union Finance Ltd
09.2016 - 07.2017
Service Quality Analyst
Intelenet Global Services Solution
08.2013 - 07.2016
Bachelor of Science - Mathematics
Th Tej Singh Mahavidyalaya
04.2001 -
Bachelor of Science - Mathematics
Th Tej Singh Inter College Agra
04.2001 -