Harendra Raghav

Growth Path:

Security Delivery Analyst- Since Sept’24

Security Delivery Associate- Since Dec’22

Responsibilities:

• Planning technology changes and rendering technical leadership in terms of Service Delivery, Infrastructure, System Administration, Cyber Security, governance and compliance
• Front-leading ITSM Processes: Incident Management, Problem Management, Change Management, Asset Management, Vulnerability, Request Management, and Release Management.
• Liaising with the customer to understand client requirements related to Microsoft Azure compute, network, storage, database, and monitoring services, applied expertise to provide the solution for high availability, cost optimization, disaster management.
• Providing consultation, guidance and timeline for transition, migration, implementation, support and monitoring of cloud environment and maintaining lifecycle
• Setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
• Monitored virtual machines (VMs) daily, swiftly addressing threats and assessing SOC operations to ensure process adherence.
• Strengthened cloud security with advanced protocols, managing endpoint security, antivirus, firewalls, IPS, and WAF.
• Automated tasks to boost efficiency, reducing workload, and enhancing productivity.
• Administered Azure-native security tools, monitoring and resolving incidents promptly.
• Deployed Azure Sentinel for real-time monitoring and incident response, optimizing threat management.
• Collaborated cross-functionally to assess risks, identify vulnerabilities, and develop robust strategies.
• Managed incident and change processes in ServiceNow, consistently meeting SLA targets