HARENDRA PRASAD RAJDEV JAISWAR
MUMBAI
Summary
With a proven track record at Millennium Special Labs Private Ltd, I excel in strategic planning and customer relations, driving revenue growth and market expansion. Leveraging skills in lead generation and staff training, I've significantly grown territories and nurtured key accounts, showcasing my ability to lead and innovate in challenging markets. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.Remarkable 23 years of experience comprising of Routine,Specialized & Oncology Diagnostics.
Overview
22
22
years of professional experience
Work History
General Manager
Millennium Special Labs Private Ltd
Mumbai
07.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed service and sales strategies to improve retention and revenue.
- Supervised employees through planning, assignments, and direction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Administered employee discipline through verbal and written warnings.
- Developed marketing strategies designed to increase brand awareness within target markets.
SR. ZONAL SALES MANAGER(NORTH&WEST)INDIA&NEPAL
SN GENELAB PVT LTD
MUMBAI
11.2019 - 06.2024
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Prepared budgets and approved budget expenditures.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Used change methodologies to increase sales and led projects for increased productivity.
- Reviewed operational records and reports to project sales and determine profitability.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Developed and significantly grew assigned territory 100% within first year.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Area Sales Manager
ONCQUEST LABORATORIES LTD
MUMBAI
08.2010 - 10.2019
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Conducted field rides with sales personnel to provide in-the-field coaching and training.
- Penetrated new markets by investigating competitor products, services and trends.
- Monitored sales team performance and provided effective training to help each reach targets.
- Led, coached and developed employees to achieve sales goals.
- Represented company at trade association meetings to promote products and services.
- Established productive and professional relationships with key personnel in assigned customer accounts.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Conducted onboarding process for newly assigned accounts, communicating customer needs and expectations to sales team.
- Conferred with merchants and developed partnerships to capitalize on new sales opportunities.
- Analyzed and controlled expenditures of division to conform to budgetary requirements.
- Hired and motivated high-performing sales team achieving over 90% in new sales per year.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Gained market share in new sales performance through aggressive team training.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Used change methodologies to increase sales and led projects for increased productivity.
- Determined price schedules and discount rates.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Developed and significantly grew assigned territory 90% within first year.
- Prepared budgets and approved budget expenditures.
Territory Manager
DR.LAL PATHLABS PVT.LTD
MUMBAI
02.2009 - 07.2010
- Stayed current on competitor sales, prices and products.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Conducted cold calls to offer services to potential customers.
- Consulted with customers to gain feedback and improve deliveries.
- Created sales opportunities through cold-calling and other promotional activities.
- Initiated sales process by preparing contracts and drafting proposals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Determined price schedules and discount rates.
SENIOIR TECHNICAL SUPPORT OFFICER
METROPOLIS HEALTH SERVICES LTD
MUMBAI
06.2005 - 01.2009
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Drove customer satisfaction to 100%.
- Created and deployed new hire training initiatives.
- Developed team support strategies and service goals for busy contact center.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Led a team of 10 support representatives in a large customer contact center.
- Resolved a record-breaking backlog of support tickets following a major system malfunction.
- Established continuous improvement initiatives to achieve KPIs.
- Collected, analyzed and reported on data for use in operational planning.
- Maintained positive working relationship with fellow staff and management.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Oversaw daily performance of computer systems.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Conducted workflow analysis, space design or cost comparison analysis.
Laboratory Technician
NIDAN DIAGNOSTICS
MUMBAI
03.2003 - 03.2005
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to supervising staff.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Assisted and instructed other laboratory technicians.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Handled administrative tasks for laboratory staff and overall operations.
- Communicated with outside parties and laboratory management regarding test results.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
- Gathered biological samples for laboratory tests.
- Prepared project files for compliance with operating procedures.
- Audited specimen integrity and identification classifications to maintain accurate records.
- Updated tracking software with processes, errors and corrective actions.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared lab for daily operations by stocking materials and equipment.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared specimens and forms for transport to outside laboratories.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Attended lab meetings to participate in research discussions.
- Collected and organized data to perform data analysis and prepare technical reports.
- Assisted engineers in addressing failure modes using test methods.
- Collected clinical and forensic data, contributing to high-quality knowledge database.
- Researched and developed recommendations to resolve process, department and related customer issues.
Education
MBA - Health Administration
ITM INSTITUTE OF HEALTH SCIENCES,ITM UNIVERSITY
NAVI MUMBAI09.2019
Bachelor of Science - Medical Laboratory Technology
EIILM UNIVERSITY
MUMBAI06.2012
DMLT - Medical Laboratory Technology
BOMBAY PARAMEDICAL INSTITUTE
MUMBAI06.2003
DIPLOMA IN OFFICE AUTOMATION AND GRAPHICS -
KEERTI COMPUTER INSTITUTE
MUMBAI06-2001
Associate of Science - HSC
SIWS COLLEGE OF SCIENCE AND COMMERCE
MUMBAI06.1998
SSC - Science Education
CGEES HIGH SCHOOL
MUMBAI03.1996
Skills
- Lead Generation
- Sales Reporting
- Account Development
- Customer Needs Assessment
- Staff Training
- Revenue Generation
- Strategic Planning
- Reference Selling
- Product Promotion
- Product and Service Knowledge
- Post-Sales Support
- Market Analysis
- Inventory Management
- On-Site Product Demonstrations
- Retention Strategies
- Customer Relations
- Planning and Coordination
- Inside and Outside Sales
- Contract Negotiation
- Product Management and Pricing
- Territory Sales
- Network Development
- Lead Prospecting
- Promotional Planning
- Product Demonstration
- B2B and B2C Sales
- Diagnostic lab Marketing
- Sales Closing
- Product Promotions
Affiliations
- Developed National & International Market related to Oncology Diagnostics in North & West part of India & Nepal.
- Developed B2B Business & Superspeciality Diagnostics & Industrial DISH camps engagement across India.
Additional Information
- DATE OF BIRTH-03/08/1980
Timeline
General Manager
Millennium Special Labs Private Ltd
07.2024 - Current
SR. ZONAL SALES MANAGER(NORTH&WEST)INDIA&NEPAL
SN GENELAB PVT LTD
11.2019 - 06.2024
Area Sales Manager
ONCQUEST LABORATORIES LTD
08.2010 - 10.2019
Territory Manager
DR.LAL PATHLABS PVT.LTD
02.2009 - 07.2010
SENIOIR TECHNICAL SUPPORT OFFICER
METROPOLIS HEALTH SERVICES LTD
06.2005 - 01.2009
Laboratory Technician
NIDAN DIAGNOSTICS
03.2003 - 03.2005
MBA - Health Administration
ITM INSTITUTE OF HEALTH SCIENCES,ITM UNIVERSITY
Bachelor of Science - Medical Laboratory Technology
EIILM UNIVERSITY
DMLT - Medical Laboratory Technology
BOMBAY PARAMEDICAL INSTITUTE
Associate of Science - HSC
SIWS COLLEGE OF SCIENCE AND COMMERCE
SSC - Science Education
CGEES HIGH SCHOOL
DIPLOMA IN OFFICE AUTOMATION AND GRAPHICS -
KEERTI COMPUTER INSTITUTE
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