Harendra Singh Harendra
Uttrakhand ,Chinyalisaur
Summary
Experienced hospitality professional with 6 years of success improving guest satisfaction, streamlining operations, and optimizing revenues. Skilled in staff training, event planning, eco-friendly practices, and quality assurance. Passionate about driving excellence in the hotel and tourism industry.
Overview
1
1
Certification
Work History
Hotel Management Trainee
Grand Horizon Hotel
7 2023 - 7 2025
- Implemented guest satisfaction programs, improving ratings by 25%.
- Reduced check-in wait times by 40% through operational streamlining.
- Coordinated hotel staff training, boosting efficiency by 15%.
Assistant Hospitality Manager
Lakeview Resorts
6 2020 - 6 2023
- Managed daily operations, increasing guest occupancy by 18%.
- Designed promotional campaigns, driving revenue growth of $50K.
- Implemented eco-friendly policies, reducing waste by 30%.
Guest Services Coordinator
Pacific Shores Hotel
7 2017 - 5 2020
- Enhanced customer care protocols, boosting satisfaction scores by 22%.
- Collaborated with departments for special events, generating $15K revenue.
- Directed concierge services, creating personalized experiences for guests.
Education
Master's - Hotel and Tourism Management
NYU School of Professional Studies
New York, New YorkBachelor's - Business Administration
University of Central Florida
Orlando, FloridaSkills
- Guest Relations Management
- Staff Training and Development
- Revenue Optimization
- Event Planning Coordination
- Quality Assurance
- Front Desk Operations
- Customer Satisfaction Strategies
- Eco-Friendly Hospitality Practices
Certification
- Certified Hospitality Professional - American Hotel & Lodging Association
- Hotel Operations Management - Cornell University
Languages
Spanish
Beginner (A1)
French
Intermediate (B1)
German
Beginner (A1)
Timeline
Master's - Hotel and Tourism Management
NYU School of Professional Studies
Bachelor's - Business Administration
University of Central Florida
Hotel Management Trainee
Grand Horizon Hotel
7 2023 - 7 2025
Assistant Hospitality Manager
Lakeview Resorts
6 2020 - 6 2023
Guest Services Coordinator
Pacific Shores Hotel
7 2017 - 5 2020