HARERAM SINGH

GREATER NOIDA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

year of professional experience

Work History

Customer Service Associate

New Age Engineering Services

Greater Noida

08.2022 - Current

Operated multi-line phone system and online messaging system to communicate with customers.
Escalated unresolved customer issues to the appropriate department or manager for resolution.
Answered phone calls from customers promptly and courteously.
Addressed inquiries, resolved customer issues and managed customer relations.
Need to take care of the warehouse and do inventory.

Education

High School -

Anugrah Smarak High School

Sirsa

Intermediate -

Anugrah Smarak Higher School

Sirsa

Bachelor of Arts -

SMD College

Jalalpur

Skills

Appointment Scheduling
Customer Support
Inbound and Outbound Calling
Team Collaboration
Clerical Support
Complex Problem-Solving
Sales Closing
Project Management
Inventory Control
Customer Relationship Management (CRM)

Account Management
Problem Resolution
Negotiation
Product Knowledge
Guest Services
Customer Complaint Resolution
Account Updating
Customer Service
Quality Assurance

Timeline