Hargun Singh

• Provided guidance and advice to clients on the best real estate investments.
• Identified potential buyers through cold calling.
• Developed marketing plans for specific properties using various media outlets.
• Steered real estate negotiations to serve client interests and achieve favorable terms.
• Followed up with clients after closing a transaction to ensure satisfaction levels were met.
• Liaised between sellers and buyers for profitable and efficient sales.

• Trained new and existing employees on automotive business processes and Dealer Management System (DMS) products, improving team efficiency and system adoption.
• Designed and delivered customized demos for prospective clients, showcasing product capabilities tailored to their specific business needs.
• Contributed to product development, testing and ISV Listing, collaborating with cross-functional teams to enhance system functionality and ensure quality assurance.
• Authored and maintained key project documentation, including Functional Specification Documents (FSDs), Test Cases, "To-Be" and "As-Is" process documents.

Ola Electric

• Led requirement gathering sessions with the Service Department to understand system needs and translate them into actionable requirements.
• Assisted in data migration efforts, mapping legacy and new systems to ensure seamless transition and data integrity.
• Managed the Service module, overseeing integration with other internal Ola systems to ensure smooth functionality and interdepartmental connectivity.
• Collaborated with the Service Management team, providing training on creating reports and dashboards, enhancing data-driven decision-making.
• Configured user roles, profiles, and permission sets based on organizational hierarchy to ensure proper access control.
• Conducted comprehensive UAT sessions, gathering user feedback and securing final sign-offs for successful deployment.
• Developed and executed test cases based on client requirements, ensuring system functionality met defined expectations.

Cummins

• Collaborated with the Cummins team on two projects, contributing to both the rollout and support phases.
• Managed new dealership onboarding, overseeing the end-to-end process, and ensuring seamless integration.
• Conducted requirement gathering for the Cummins 4S project, creating detailed swim lane diagrams to document and streamline business processes.
• Worked closely with the tech team to ensure solutions aligned with client requirements, and project goals.
• Utilized project management tools like JIRA, ServiceNow, and Confluence for task tracking, documentation, and issue resolution.

Hero Electric

• Engaged with top management to identify business challenges and provided effective solutions to improve operations.
• Secured FSD sign-off for the development of front-end Lightning pages and fields, ensuring alignment with business requirements.

• Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
• Executed the Sports Utsav campaign, successfully promoting sports participation and brand visibility.
• Conducted annual commercial planning, setting sales targets and implementing strategies for revenue growth.
• Oversaw cashier operations, performing financial reconciliation to maintain accuracy and accountability.
• Organized a sports project, collecting and analyzing data on badminton activities across multiple sports complexes in the Tri-City area.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Ensured compliance with all safety regulations in the workplace.
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.