Hari Ganapathy
Vice President - Customer Engagement
Bangalore
Summary
Performance-driven Vice President with 24 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Vice President – Customer Engagement
Epiplex.ai
Bengaluru
2024.08 - Current
- Leading PreSales, Customer Success, Implementation, and Product Support
- Reduced onboarding-to-go-live cycle by 30%
- Built scalable support operations for enterprise clients
- Collaborated with sales/product on Adoption and Digital Interaction Intelligence deals in BFSI/Insurance
- Used customer analytics to refine success practices
Vice President – Customer Engagement
actyv.ai
Bengaluru
2022.10 - 2024.07
- Built GTM and Customer Success functions from scratch
- Hired and mentored cross-functional customer teams
- Led channel finance deployment for FMCG; worked with banks and anchors
- Defined frameworks for onboarding, scoring, and channel finance
Director – Sales Engineering & Customer Success
UiPath
Bengaluru
2017.08 - 2022.10
- Owned CSAT/NPS and renewals for South India enterprise accounts
- Achieved 3x iARR growth via aligned PreSales and CS
- Led RPA POCs and demos to deliver ROI-focused selling
- Liaised with product team to translate customer feedback into features
Senior Consultant
EXL Service
Pune, Singapore
2006.05 - 2017.07
- Delivered digital transformation for global Insurance/Health clients
- Identified $9M in savings for top US life insurer via reengineering
- Conducted multi-country sourcing assessments
- Led reinsurance optimization and policy system implementations
Assistant Manager – Operations & Quality
Perfect Circle India Ltd.
Nashik
2001.07 - 2006.05
- Led SPC, Six Sigma, and production planning initiatives
- Executed process improvement projects using DMAIC, SHAININ
- Developed SOPs and training for standardizing quality practices
Education
B.Tech - Chemical & Electrochemical Engineering
Central Electrochemical Research Institute (CECRI)
Karaikudi, India 1997.06 - 2001.05
Skills
- Customer Success Leadership
- Sales Engineering
- NRR / Health Scores
- Voice of Customer
- RevOps / GTM Execution
- PLG motions
- Expansion Strategy
- Process Mining
- Digital Interaction Intelligence
- Automation
- Lean Six Sigma
- Implementation & Support
- Onboarding
- CXOs / Stakeholder Management
Notes For Recruiters
- Available for full-time or fractional CX/RevOps leadership roles
- Keen to work with SaaS/Fintech firms scaling AI-led customer journeys
- Open to hybrid or remote-first roles (India or Global HQs)
Timeline
Vice President – Customer Engagement
Epiplex.ai
2024.08 - Current
Vice President – Customer Engagement
actyv.ai
2022.10 - 2024.07
Director – Sales Engineering & Customer Success
UiPath
2017.08 - 2022.10
Senior Consultant
EXL Service
2006.05 - 2017.07
Assistant Manager – Operations & Quality
Perfect Circle India Ltd.
2001.07 - 2006.05
B.Tech - Chemical & Electrochemical Engineering
Central Electrochemical Research Institute (CECRI)
1997.06 - 2001.05