Hari Krishnan
Assistant Manager
Trivandrum,KL
Summary
Assistant Service Manager overseeing daily dealership service operations, team scheduling, and customer issue resolution in a Hyundai service environment. Coordinates service workflow, customer handling, and inventory replenishment while supporting technicians, suppliers, and cross-functional departments. Improves service efficiency by creating SOPs, monitoring service metrics, and maintaining satisfaction through clear estimates and timely follow-up.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Assistant Service Manager
POPULAR GROUP - HYUNDAI
08.2025 - Current
- Provided technical support and maintenance for Hyundai vehicles and systems. Collaborated with technicians to resolve complex service problems efficiently. Assisted customers with service inquiries and explained repair processes clearly. Trained junior staff on best practices for vehicle maintenance and repair methods. Implemented service protocol improvements that streamlined workflow. Collaborated closely with other departments such as sales, marketing and engineering. Attended conferences, seminars and workshops to stay up-to-date with latest technologies. Contacted suppliers and equipment manufacturers to obtain specialized operational information. Negotiated maintenance contracts, ensuring favorable terms and reliable service provision. Oversaw daily operations and service delivery for a diverse customer base. Managed team schedules to optimize staffing during peak hours. Resolved customer complaints efficiently, maintaining high satisfaction levels. Implemented process improvements to enhance service efficiency and quality. Coordinated with suppliers to ensure timely inventory replenishment and accuracy. Conducted regular team meetings to discuss performance and address concerns. Monitored service metrics to identify trends and inform strategic decisions. Developed and maintained relationships with customers, vendors, and suppliers. Managed service staff to ensure customer satisfaction and compliance with company policies. Enhanced customer satisfaction by addressing complaints with effective solutions. Motivated and supported employees to maintain low turnover. Created standard operating procedures for all service functions..
- Form Assistant Service Manager
- Oversaw daily service operations, ensuring high-quality customer satisfaction and efficiency.
- Trained and mentored junior staff on service protocols and customer engagement techniques.
- Implemented process improvements to enhance workflow efficiency in service department.
SERVICE ENGINEER
POPULAR GROUP - HYUNDAI
02.2024 - 08.2025
- Delivered technical support and maintenance for Hyundai vehicles and systems, ensuring optimal performance and customer satisfaction. Collaborated with technicians to resolve complex service problems efficiently. Assisted customers with service inquiries and explained repair processes clearly. Trained junior staff on best practices for vehicle maintenance and repair methods. Streamlined service protocols, resulting in enhanced workflow efficiency and improved response times. Coordinated with departments such as sales, marketing, and engineering to align service strategies and improve overall customer experience. Attended conferences, seminars and workshops to stay up-to-date with latest technologies. Contacted suppliers and equipment manufacturers to obtain specialized operational information. Negotiated maintenance contracts, ensuring favorable terms and reliable service provision..
- Form SERVICE ENGINEER
- Diagnosed and resolved equipment malfunctions to minimize downtime and enhance operational efficiency.
- Implemented preventive maintenance schedules, reducing emergency repairs and prolonging equipment lifespan.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction ratings.
Senior Service Advisor
POPULAR GROUP - HYUNDAI
01.2020 - 02.2024
- Completed HSAP 3 and PMA program. Trained by Hyundai in neuro-linguistic programming and customer handling. Assisted customers with vehicle inquiries and scheduled service appointments to enhance customer experience. Communicated tailored service recommendations based on customer needs and vehicle diagnostics to improve service outcomes. Managed customer records using dealership management software efficiently. Collaborated with technicians to ensure timely vehicle repairs and services. Educated customers on service packages and warranty options available. Resolved customer complaints to uphold satisfaction levels and foster long-term customer relationships. Trained new staff on dealership processes and customer interaction techniques. Promptly responded to customer inquiries via phone, email or in person. Provided accurate estimates of repair costs, labor times and parts prices to customers. Prepared invoices for services rendered and collected payments from customers. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions..
- Form Senior Service Advisor
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service scheduling to optimize workflow and minimize customer wait times.
- Mentored junior advisors, enhancing team productivity and service quality through training sessions.
Service Advisor
KALLINGAL GROUP - BAJAJ 2W
05.2018 - 12.2019
- Coordinated service appointments and managed daily operations to ensure seamless workflow. Explained repair services and costs to customers, enhancing their understanding and trust. Recommended additional services based on customer needs and vehicle condition, driving service uptake. Promptly responded to customer inquiries via phone, email or in person. Resolved customer complaints with efficiency and courtesy, enhancing customer satisfaction and loyalty. Scheduled service appointments for vehicle repairs. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions..
- Form Service Advisor
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in diagnosing vehicle problems using advanced diagnostic tools and software.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
Education
Bachelor of Technology - Mechanical Engineering
PKCET - KERALA UNIVERSITY
TRIVANDRUM 04.2001 -
+2 Higher Secondary - Biology Science
SNVHSS ANAD
Nedumangad, India06-2014
State School Board Exam -
GHSS Karipoor
Karippoor04-2012
Skills
Customer Service
Communication
Service scheduling
Customer complaint resolution
Dealership management software
Leadership
Management
Technician coordination
Process improvement
Inventory coordination
Interests
Art, Cycling, Travel, Sketching, Photography
Additional Info
- Social media - Linkedin
- Www.linkedin.com/in/hari-krishnan-648595162
Achievement
Hyundai 2025 Skill Fest State - Regional Winner, Participated In Regional And Zonal Skills Fest Competition And Won .
Timeline
Assistant Service Manager
POPULAR GROUP - HYUNDAI
08.2025 - Current
SERVICE ENGINEER
POPULAR GROUP - HYUNDAI
02.2024 - 08.2025
Senior Service Advisor
POPULAR GROUP - HYUNDAI
01.2020 - 02.2024
Service Advisor
KALLINGAL GROUP - BAJAJ 2W
05.2018 - 12.2019
Bachelor of Technology - Mechanical Engineering
PKCET - KERALA UNIVERSITY
04.2001 -
+2 Higher Secondary - Biology Science
SNVHSS ANAD
State School Board Exam -
GHSS Karipoor