HARI KRISHNA SRINIVAS

Engaged buyers and property owners to identify requirements and present suitable options.

Scheduled property visits for buyers, coordinating with sellers for seamless experiences.

Guided buyers through decision-making post-visit, ensuring informed choices.

Assisted clients from initial inquiry to successful deal closure in resale and rental segments.

Maintained regular communication with clients to foster trust and enhance satisfaction.

Updated CRM tools with precise customer interaction details to ensure data integrity.

Followed defined call scripts to manage client conversations and resolve queries.

Documented daily activities and customer data in CRM for reporting purposes.

• Handled customer queries for Amazon Sellers and Merchants through calls, emails, and chat support.
• Demonstrated clear, effective and professional written and verbal communication while resolving seller issues.
• Provided prompt and efficient service, including escalation of complex issues to the appropriate department.
• Maintained a positive and professional approach while managing sensitive customer situations.
• Consistently achieved key performance metrics such as quality, productivity, first contact resolution and attendance.
• Analyzed data and identified trends to suggest process improvements and enhancements.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

• Managed a portfolio of 200 - 250 customers with relationship values ranging from Rs 3 Lakhs to Rs 10 Lakhs, end-to-end banking services.
• Delivered personalized service to customers, resolving queries via phone calls, emails and in-person interactions.
• Promoted and cross-sold various banking products, including savings accounts, loans, insurance, mutual funds and third-party products.
• Built and maintained long-term relationships with High-Net-Worth Individuals (HNI), ensuring customer satisfaction and loyalty.
• Collaborated with internal teams to resolve customer issues promptly and efficiently.
• Contacted existing customers regularly to update them on new banking products, offers and services.
• Analyzed sales campaign reports, prepared presentations, and provided insights to managers for improving sales effectiveness.
• Designed customer-specific financial portfolios based on their needs and financial goals.
• Developed strategies for client retention and acquisition of new customers.