Hi, I’m
Hari Parshad
Gurgaon
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
years of professional experience
2
years of post-secondary education
Work History
Priya Communication
Solutions Specialist(Sales,Service ,MBO Retail
Job overview
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
Apps Daily Solutions Pvt Ltd(mobile Insurance)
Team Leader
11.2014 - 01.2016
Job overview
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
C2C Computers ( A 50/50 Partnership)
Mobile Repair Technician
04.2016 - 03.2020
Job overview
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
Samsung Smart Cafe Sector
Store Manager
07.2021 - 06.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Maharshi Dayanand University, Rohtak, India
Bachelor of Arts
12.2010
Haryana Board, 12th Pass
12th Pass
09.2007
Haryana Board, Haryana
10th Pass
03.2005
Abtech Learning, Old Dlf Colony Sector 14
ADVANCED DIPLOMA IN FINANCIAL ACCOUNTING
01.2007 - 12.2008
Skills
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Creative solutions
- Updating software
- Pricing quotes
- Customer Service
- Problem-Solving
- Technical issues analysis
- Computer Diagnostics
- Application support
- Equipment Repair
- Hardware upgrades
Reading books
I read motivational books to gain inspiration, learn, and improve my mindset. The benefits include time management, inspiration for positive ...
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Store Manager
Samsung Smart Cafe Sector
07.2021 - 06.2024
Mobile Repair Technician
C2C Computers ( A 50/50 Partnership)
04.2016 - 03.2020
Team Leader
Apps Daily Solutions Pvt Ltd(mobile Insurance)
11.2014 - 01.2016
Abtech Learning
ADVANCED DIPLOMA IN FINANCIAL ACCOUNTING
01.2007 - 12.2008
Solutions Specialist(Sales,Service ,MBO Retail
Priya Communication
Maharshi Dayanand University
Bachelor of Arts
Haryana Board
12th Pass
Haryana Board
10th Pass
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