CRM
HARI PRAKASH
PRODUCT ANALYST
MADURAI,TN
Summary
Skilled Product Analyst with a demonstrated history of working in the IT industry and high-level expertise in program development and support field. Excellent organizational and communications skills leading to positive results.
Overview
2
2
Languages
3
3
Certifications
18
18
years of post-secondary education
Work History
Product Analyst
YES
Madurai, Tamil Nadu
12.2020 - Current
- Experienced Product Analyst with a demonstrated history of working in the IT industry.
- Skilled in Product Analysis, Customer Relationship Management (CRM), Analytical Skills.
- International Client calls & Implementation progress as point of contact for entire project , Customization the software according to client business flow.
- Expertise in CRM Configuration, Migration, Validation rules, Work flows ,Analyze the client requirements & propose the design for implementation .
- Expertise in bug finding and managed to fix it before go-live ,Test the product updates in Live/Staging environment before its release
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
- Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Education
Mathematics And Computer Science
Mahatma School
MADURAI 06.2002 - 04.2016
Bachelor of Engineering - Electronics And Communications Engineering
Mepco Schlenk Engineering College
MADURAI 06.2016 - 10.2020
Skills
Product Information Management
Technical Documentation
Strategic Planning
CRM
Presentation skills
Communication skills
Analytical skills
Interpersonal skills
Bug reporting
Additional Information
- Automatic Engine locking System – Breathalyzer based Microcontroller, 2018 – 2019
- As part of the project we developed a microcontroller that automatically shuts off the DC engine based on the driver’s alcohol level and renders the vehicle inactive.
- A breath analyzer detects the amount of alcohol based on set BAC levels (Blood Alcohol Content) in the micro controller. The output of the breath analyzer is linked to the microcontroller which in turn converts the signal in the form of a delay. This delay is then used to control the DC motor of the vehicle.
- The set up can be used to keep a check on professional drivers with taxi companies or even on personal vehicles.
- Aid of drones in Disaster Management (December 2019 – August 2020)
- The project deal with the use of drones controlled by an operator to deliver life saving medicines to far off places in a crisis. A more practical use of this mechanism is to aid tele medicine.
- By using GPS and real time tracking, the operator can guide the drone to its intended destination.
- The project also deals with the implementation of a secure medicine vault which was electronically secured. A decoding mechanism was used to open the vault only when the receiver entered a secure password.
Software
Certification
ZOHO CRM CERTIFICATION -PNUK TRAINING
Interests
Class Representative, ECE Branch, Mepco Schlenk, August 2016- September 2017
Implemented a student communication portal to display class schedules, assignments
Student Advisory Manager, ECE batch , 2016 – 2020
National Service Scheme - Volunteer, Mentor for School Children – Math, 2018
Active participant in all humanitarian activities of NSS Sivakasi
Hobbies and Interests
Volunteering at NSS , Listening to music,Skating,video games ,swimming, Marathon running,chess, gym,
Backpacking in new countries , Foodie
Timeline
ZOHO CRM CERTIFICATION -PNUK TRAINING
02-2021
Product Analyst
YES
12.2020 - Current
FACE Certificate of Merit in English Proficiency
03-2020
GETS (GLOBAL ENGLISH TESTING SERVICES) Certified in English Proficiency
02-2019
Bachelor of Engineering - Electronics And Communications Engineering
Mepco Schlenk Engineering College
06.2016 - 10.2020
Mathematics And Computer Science
Mahatma School
06.2002 - 04.2016