Hari Prasad
Service Coordinator & Process Associate
Chennai
Summary
Dynamic and results-oriented professional with over 3 years of experience in coordinating, optimizing lending operations through data analysis, process improvement. Proven track record of driving process efficiencies, reducing operational risks, and increasing profitability. Adapt at building and leading high- performing teams to deliver exceptional service to customers.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Service Coordinator
Thermax Limited
Chennai
06.2024 - Current
- Managing vendor settlement.
- Enter invoice into our ERP system, ensuring the accuracy of invoice numbers, dates, and G/L coding.
- Match invoices with purchase order receipts in our ERP system.
- Forwarding the invoices to appropriate department manager for approval.
- Check supplier statements to ensure all invoices are received and entered, follow up with the supplier for any missing invoices and respond to supplier inquires.
- Verify and investigate invoices internally if there is a mismatch between quantity received and quantity invoices as well as any pricing discrepancies.
- Audit trail of record keeping including invoices, packing slips and proof of delivery.
- Releasing purchase or work order to TCA (Thermax Channel Associate) for the visit and commission work done by TCA.
- Receiving the invoice from TCA, booking GRN (Goods Receipt Note) and following up on payment.
- Accessing the SFDC (Sales Force Dot Com) and allocating the certain SFDC owner and uploading the drawings through SFDC.
Customer Service Coordinator
Hapag-Lloyd
Chennai
11.2021 - 09.2023
- Working in CRM (Customer Relationship Management)
- Update revenues and send Invoices to customers as per Vessel’s
- Mentoring the trainees in Quality Department.
- Solve queries and problems through mail’s
- Do Release & Invoices sent to Customer’s.
- Support external customers for any queries or assistance.
- Weekly once will generate TAT analysis in MS-Excel
Education
Bachelor of Commerce - Bachelor of Commerce in Corporate Secretaryship
Agurchand Manmull Jain College
Chennai, India 04.2001 -
Skills
Oracle
Sales force
GL Coding
Goal setting
Time management
Problem-solving
Adaptability and flexibility
Decision-making
Team collaboration
Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Coordinator
Thermax Limited
06.2024 - Current
Customer Service Coordinator
Hapag-Lloyd
11.2021 - 09.2023
Bachelor of Commerce - Bachelor of Commerce in Corporate Secretaryship
Agurchand Manmull Jain College
04.2001 -