Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Hari Prasad

Service Coordinator & Process Associate
Chennai

Summary

Dynamic and results-oriented professional with over 3 years of experience in coordinating, optimizing lending operations through data analysis, process improvement. Proven track record of driving process efficiencies, reducing operational risks, and increasing profitability. Adapt at building and leading high- performing teams to deliver exceptional service to customers.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Service Coordinator

Thermax Limited
Chennai
06.2024 - Current
  • Managing vendor settlement.
  • Enter invoice into our ERP system, ensuring the accuracy of invoice numbers, dates, and G/L coding.
  • Match invoices with purchase order receipts in our ERP system.
  • Forwarding the invoices to appropriate department manager for approval.
  • Check supplier statements to ensure all invoices are received and entered, follow up with the supplier for any missing invoices and respond to supplier inquires.
  • Verify and investigate invoices internally if there is a mismatch between quantity received and quantity invoices as well as any pricing discrepancies.
  • Audit trail of record keeping including invoices, packing slips and proof of delivery.
  • Releasing purchase or work order to TCA (Thermax Channel Associate) for the visit and commission work done by TCA.
  • Receiving the invoice from TCA, booking GRN (Goods Receipt Note) and following up on payment.
  • Accessing the SFDC (Sales Force Dot Com) and allocating the certain SFDC owner and uploading the drawings through SFDC.

Customer Service Coordinator

Hapag-Lloyd
Chennai
11.2021 - 09.2023
  • Working in CRM (Customer Relationship Management)
  • Update revenues and send Invoices to customers as per Vessel’s
  • Mentoring the trainees in Quality Department.
  • Solve queries and problems through mail’s
  • Do Release & Invoices sent to Customer’s.
  • Support external customers for any queries or assistance.
  • Weekly once will generate TAT analysis in MS-Excel

Education

Bachelor of Commerce - Bachelor of Commerce in Corporate Secretaryship

Agurchand Manmull Jain College
Chennai, India
04.2001 -

Skills

Work Availability

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friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Coordinator

Thermax Limited
06.2024 - Current

Customer Service Coordinator

Hapag-Lloyd
11.2021 - 09.2023

Bachelor of Commerce - Bachelor of Commerce in Corporate Secretaryship

Agurchand Manmull Jain College
04.2001 -

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Hari Prasad Service Coordinator & Process Associate