Summary
Overview
Work History
Education
Skills
Languages
Certification
Major Projects Handled
Timeline
Manager
Hari Prasad

Hari Prasad

Bengaluru

Summary

Accomplished manager with extensive experience at Genpact, excelling in strategic project management and fostering team collaboration. Proven track record in driving improvement initiatives and delivering high-quality results. Skilled in VBA and adept at coaching and mentoring, consistently enhancing team performance and achieving organizational goals. Successfully led projects, ensuring timely completion and stakeholder satisfaction.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Manager

Genpact
07.2021 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Developed and implemented strategic project plans to meet business objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Assistant Manager

Genpact
01.2014 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Define and initiate projects and assign Members to manage cost, schedule, and performance of component Assigned tasks to associates, staffed projects, tracking progress and updated managers, partners and clients as necessary
  • Coach, mentor, and lead personnel within a technical team environment
  • Present periodic Dashboard reports on the current program, future opportunities, and client issues
  • Manage transition of a client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of the project
  • Developed project plans and assumed responsibility for project profit and loss
  • GB certified

Business Analyst

Genpact
01.2010 - 12.2013
  • Performed gap analysis to identify areas of improvement.
  • Subject matter expert in Forecasting the Audit products across all geographies and store on a Weekly basis
  • Audit tasks assigned to associates. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction
  • Been the SPOC to all the members to answer their queries and get the tasks on time
  • Training and Coaching the new joiners on the process and help them come to speed
  • Conducted training to share the process knowledge
  • Responsible for performing Quality Check for the cases processed by the team.
  • Managing a team to achieve production and quality to meet SLA and TAT
  • Handling escalation cases
  • Six Sigma project member
  • 5-star lean certified

Education

Master Of Business Administration - Marketing

Pondicherry University
Pondicherry
06.2010

Bachelor Of Science - Chemistry

Vijaya College
Bengaluru
05.2006

Skills

Coaching and mentoring

Project management

Improvement initiatives

Strategic planning

Negotiation

Visual Basic for Applications (VBA)

Base Python programming

R programming knowledge

Base SAS

Languages

English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Telugu
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1

Certification

Green Belt

Major Projects Handled

Shelf audit imputation project:

An initiative aimed at reducing the custom shelf audit process cycle time from 11 weeks to 4 weeks. Each year, thousands of custom projection files are created to account for sample stores not collected for each category or task. Missing stores are imputed from daughter or sister stores based on store list files.

This project delivered close to $10 million in net savings and took three years to implement due to challenges in aligning upstream and downstream teams. By introducing automation, we significantly reduced cycle time and provided high-quality shelf audit data to clients sooner.

Restatements:

With millions of stores across the U.S., frequent transactions such as closures, new openings, and acquisitions make sales forecasting complex. Weekly, monthly, quarterly, and yearly extracts and fixes are rolled out per retailer requirements.
Python programming and Excel macros played a vital role in building applications, while strong business knowledge and cross-functional communication ensured smooth execution.

Automation Projects:

  • VBA Userform for Supply Chain – Automated tracking of requests and financials for all clients, enabling accurate FTE inflow/outflow calculations.
  • US Map Chart in Excel – Developed a dynamic map chart to track county-level mappings, enhanced with macros for projections and geography builds.
  • QC Hierarchy Build – Created VBA code to validate hierarchy builds across all retailers.
  • Python Store Extraction Tool – Built a tool to extract store data from databases based on outlets and retailer keys.
  • Retail Market Area Input Builder – Developed Python scripts to consolidate multiple files from different platforms, reducing a week’s work to hours and handling special cases efficiently.

Key Achievements:

  • Contributed to $1.2 billion in company savings through process improvements and automation from my team.
  • Traveled to Chicago (2015, 2016, 2017) to lead the Shelf Audit Imputation Project and train new joiners on the process.
  • Delivered scalable solutions combining VBA, Python and Excel automation, improving operational efficiency across multiple teams.

Timeline

Manager

Genpact
07.2021 - Current

Assistant Manager

Genpact
01.2014 - 06.2021

Business Analyst

Genpact
01.2010 - 12.2013

Master Of Business Administration - Marketing

Pondicherry University

Bachelor Of Science - Chemistry

Vijaya College
Hari Prasad