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Open to workWork Type
Full TimeLocation Preference
HybridRemoteLocation: Palakkad, Kerala, India
Open to relocation: No
Open To Work
Hari Prasad
Senior Architect
Palakkad
Work Preference
Summary
Professional technical architect skilled in designing and implementing scalable, high-performance systems. Known for strong focus on team collaboration and achieving results. Expertise in cloud architecture, software development, and IT infrastructure. Adaptable and reliable, ensuring seamless integration with evolving project requirements.
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Principal Software Engineer
Redwood Software
11.2025 - Current
- Managed design of scalable software solutions optimizing system performance and reliability.
- Integrated agile methodologies boosting project delivery speed and overall efficiency.
- coordinated with diverse teams to define project scope and deliverables, ensuring alignment and clarity.
- Reviewed system architecture, pinpointing areas for enhancement and integrating best practices.
- employment of LLM models to improve product quality and address architectural debts.
- reviewed system architecture, identifying enhancement opportunities and implementing best practices.
- Supported junior engineers, advancing skill development and boosting overall team productivity.
- Utilized LLM models to enhance product quality and address architectural debts. to improve product quality and address architectural debts.
Software Engineer
Redwood Software
01.2023 - 10.2025
- Improved system reliability through root-cause analysis and production issue resolution.
- Collaborated with product and DevOps teams to deliver roadmap priorities and technical enhancements.
- Standardized engineering practices across Agile teams to strengthen consistency and delivery speed.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Participated in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
- Integrated third-party APIs to extend application functionalities and improve user experiences, leveraging external services for enhanced capabilities.
- Created proofs of concept for innovative new solutions.
L2 Technical Support Engineer
Redwood Software
02.2022 - 12.2022
- Actively participated in P1 incident cases, starting from incident management to RCA.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Analyzed recurring support issues, identifying trends to inform product improvements and updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Documented faults and bugs for referral to development staff for use in updates.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
Technial Support Specialist
Advanced System Concepts Inc
12.2020 - 02.2022
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues.
- Led initiatives aimed at reducing response times and increasing resolution rates within the support team.
- Mentored junior staff members, promoting best practices in customer service and technical problem-solving skills.
- Maintained comprehensive documentation of IT processes, updates, and troubleshooting procedures to streamline future problem resolution efforts.
- Served as a liaison between management and technical staff, translating complex concepts into actionable plans for non-technical stakeholders.
- Led cross-functional teams in identifying system improvements, driving initiatives that enhanced service delivery and user satisfaction.
Technology Support Specialist
Jscape US
06.2016 - 12.2020
- Developed web portal to manage hosting of MFT Server and Gateway using AWS SDK.
- Involved in administering MFT Server and MFT Gateway in AWS cloud.
- Administered MFT Server and MFT Gateway in AWS cloud.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to MFT Servers,Gateway and Components.
- Devised solutions to operations issues related to MFT Servers,Gateways and Components, working closely via email, live chat and web teleconference.
- Managed high levels of call flow and responded to Level 4 technical support needs.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Managed customer expectations regarding support and technology functionality to ensure positive user experiences and maintain service quality.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Project Lead
Asthra Technologies Pvt Ltd
10.2013 - 05.2016
- Collaborated across all stages of systems development lifecycle, ensuring seamless transition from requirement gathering to production releases.
- Authored code fixes and enhancements, contributing to future code releases and patches to improve application performance.
- Debugged and troubleshot for client software, solving technical issues quickly and accurately.
- Wrote quality codes to program complete applications.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Debugged and troubleshoot for client software, solving technical issues quickly and accurately.
- Collaborated with developers to identify and resolve software errors and inefficiencies, enhancing overall system reliability.
Project Lead
Standard Chartered Bank
06.2008 - 05.2013
- Performance tuning in WebSphere Application Server and WebSphere Process Server
- Enrolled as an IBM WebSphere Server Administrator for wholesale banking projects.
- Provided Level 3 technical support for troubleshooting complex issues in wholesale banking payment systems. assistance for wholesale banking payment systems
- Reviewed code and debugged errors, enhancing application performance.
- Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Provided technical direction and system architecture expertise.
- Troubleshot various software issues by using debugging processes and coding techniques.
- Participated in requirements gathering and design development meetings.
- Participated in complete software development lifecycle, including performance analysis, design, development and testing.
- Investigated issues and defects to identify root causes and recommend corrective actions.
Education
Master of Science - Computer Applications
Anna University
Chennai 03.2005 - 04.2008
Skills
CFTP Certified professional
LLM application engineering
WebSphere Administration Certified
Project leadership
Research and development
Technical analysis
Troubleshooting
Agile methodologies expert
Technical support escalations
Product development
Performance tuning
Performance profiling
Timeline
Principal Software Engineer
Redwood Software
11.2025 - Current
Software Engineer
Redwood Software
01.2023 - 10.2025
L2 Technical Support Engineer
Redwood Software
02.2022 - 12.2022
Technial Support Specialist
Advanced System Concepts Inc
12.2020 - 02.2022
Technology Support Specialist
Jscape US
06.2016 - 12.2020
Project Lead
Asthra Technologies Pvt Ltd
10.2013 - 05.2016
Project Lead
Standard Chartered Bank
06.2008 - 05.2013
Master of Science - Computer Applications
Anna University
03.2005 - 04.2008