HARI SHANKAR PANDEY
Lucknow
Summary
Result-oriented Operations & MIS professional with 10+ years of experience in back-office operations, performance management, compliance, and financial inclusion projects. Proven expertise in streamlining operations, ensuring regulatory compliance, managing large data sets, and building strong relationships with banking partners. Skilled in leading teams, preparing analytical reports, and driving operational excellence.
Overview
12
12
years of professional experience
Work History
Manager – Back-office Operations
UFS Digital Limited
Mumbai
12.2017 - Current
- Company Overview: Currently working with UFS DIGITAL LIMITED as Manager (Back-office Operations). It's a Mumbai-based company dealing in the Financial Inclusion Programme (a Government of India initiative) to provide banking services in unbanked areas).
- Oversee daily operational activities, including the timely reporting of financial and banking data (SBI, Bank of Baroda, Punjab National Bank, UCO Bank, and Uttar Pradesh Gramin Bank) from field functionaries to higher authorities.
- Review and analyze reports for accuracy, prepare management presentations, and ensure smooth communication with bank head offices and branch managers to resolve operational issues.
- Ensure regulatory and compliance adherence by coordinating certifications, risk assessments, internal audits, and VAPT security audits.
- Prepare and monitor insurance-related reports (General, Health, Life Insurance), providing actionable insights to field teams to improve sales performance, and address deviations.
- Develop analytical reports tracking month-on-month growth in transactions, account openings, social security scheme enrollments, and commissions; present findings to management for strategic decision-making.
- Manage bank-wise commission calculations and disbursement to Business Correspondents (BC agents) operating in rural and unbanked regions.
- Monitor and evaluate staff performance, conduct regular reviews, and implement measures to improve team efficiency and service quality.
- Enforce customer service standards, ensuring timely resolution of escalated issues, and maintaining high service levels.
- Collaborate with the Documentation Management System (DMS) team for record-keeping, invoicing, and commission disbursements.
- Successfully recruited, trained, and led a team of 15 back-office staff, fostering a culture of accountability, compliance, and productivity.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
Purchase MIS Manager
Ticomp Heels Pvt. Ltd.
Lucknow
12.2016 - 12.2017
- Directed the end-to-end purchase order cycle, ensuring seamless coordination between sales, procurement, and production teams to meet client requirements.
- Designed and implemented MIS systems to track purchase orders, raw materials, and vendor payments, improving data accuracy and operational efficiency.
- Established and nurtured vendor relationships, successfully negotiating favorable procurement terms, and ensuring the timely supply of materials.
- Coordinated production schedules with client orders to achieve on-time delivery, and optimize resource utilization.
- Developed and presented procurement, inventory, and sales reports to management, supporting strategic decision-making.
- Ensured strict compliance with vendor contracts, procurement policies, and financial guidelines, reducing risks and enhancing operational reliability.
- Managed information systems to streamline operations and enhance data integrity.
Executive – MIS
Vakrangee Limited
Mumbai
03.2015 - 12.2016
- Managed daily and monthly MIS reports for multiple banking partners, ensuring accuracy, timeliness, and compliance with reporting standards.
- Acted as a key liaison between bank head offices, regional branches, and field functionaries, facilitating smooth communication and issue resolution.
- Designed and developed dashboards, pivot reports, and data visualizations, enabling management to track performance trends, and make informed decisions.
- Standardized and automated reporting templates significantly improve reporting efficiency and reduce manual errors.
- Provided data-driven insights to field teams, helping to identify performance gaps and implement corrective actions.
- Delivered analytical support for operational planning, contributing to improved efficiency and resource allocation.
- Recognized by management for accuracy, reliability, and problem-solving skills in MIS and reporting functions.
Supervisor
Onicra Credit Financial Services
Lucknow
09.2013 - 12.2014
- Supervised DMS operations for telecom clients (Uninor & Idea).
- Handled CAF form scanning, auditing, and uploading to servers.
- Coordinated with audit teams to reduce documentation errors.
- Ensured SLA compliance in data entry and backend operations.
- Streamlined logistics for timely form movement.
- Trained new staff for compliance in documentation processes.
- Maintained efficiency while handling large data volumes.
Education
M.Com. - Post-Graduation in Commerce
Kanpur University
Kanpur08-2013
B.Com. - Graduation in Commerce
J.N.PG College
Lucknow06-2010
Skills
- Back-office operations management
- Mis and data analytics
- Advanced Excel
- Reporting
- Dashboards
- Banking
- Insurance
- Operational management
- Compliance
- Audit
- Risk management
- Vendor coordination
- Client coordination
- Team leadership
- Staff training
- Communication
- Presentation skills
Hobbies and Interests
Traveling and exploring nature in hilly regions.
Languages
- English, Professional
- Hindi, Native
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Manager – Back-office Operations
UFS Digital Limited
12.2017 - Current
Purchase MIS Manager
Ticomp Heels Pvt. Ltd.
12.2016 - 12.2017
Executive – MIS
Vakrangee Limited
03.2015 - 12.2016
Supervisor
Onicra Credit Financial Services
09.2013 - 12.2014
M.Com. - Post-Graduation in Commerce
Kanpur University
B.Com. - Graduation in Commerce
J.N.PG College
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