HARI SIDHARTH
Quality Control (outward)
Chennai
Summary
OBJECTIVES To pursue a challenging career as a engineer utilizing the opportunityto offer proven and developing skills. Logical Job Title possessing expertise in risk and issue management, auditing and mentoring Quality Assurance teams. Certified in Area of certification. Detail-oriented individual committed to directing QA activities to guarantee maximum quality and effectiveness.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
QUALITY ASSURANCE EXECUTIVE
SHIBAURA MACHINE (INDIA) PVT LTD, CHENNAI
09.2018 - Current
- 5 YEARS ( FROM 1ST, Final quality check after manufacturing as per customer requirements through work order
- Making sure the problems found during final check doesn’t repeat by communicating to corresponding departments
- Organising IQR(Internal Quality review meeting) to convey the status of problems found to top management month wise
- Calculating FTT% of total machines commissioned month wise
- Calculating PQI of total machines dispatched(month wise)
- 7 QC Tools
- Lean Manufacturing
- Six sigma
- 5S
- 8D
- Process auditing the manufacturing process as per SOP and continuously working on improvements through kaizen and quality alerts
- Maintaining master list of data of machine dispatch
- Providing CAPA for commissioning issues on machine installation
- Maintaining ISO documents for ISO 9001:2018, ISO 14001:2015 and ISO2018.
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Used production tracking system to document internal audits and other quality assurance activities.
- Planned, conducted and monitored testing and inspection of materials and finished product quality.
- Collaborated with 25-person operating staff to establish procedures, standards, systems and procedures.
- Evaluated audit findings to implement appropriate corrective actions.
- Implemented customer complaint system and root-cause problem solving, decreasing customer complaints less than 1%.
- Monitored staff organization and suggested improvements to daily functionality.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Created and maintained quality management systems to align with industry standards.
Customer Service Executive
Shibaura Machine India Pvt Ltd
Chennai
08.2017 - 07.2018
- Going through service mails for the failures at customer place and finding out the respective part failed on account of warranty
- Checking for the corresponding parts to be sent, assembly (if needed),painting (if needed) and making it ready to dispatch
- Follow up with buyer in case the part is not available
- Providing technical suggestions to service engineers if needed
- Contacting design team in case of any design change needed
- Providing quotation in case of miss-use, post warranty and for spare requirements
- Follow up / Negotiation with customer
- Receiving PO and Proceeding for servicing
- Creating documents for dispatch of service completed parts / spares
- Visiting customer’s place for servicing.
- Designed in CREO 3.0 software and used tools like extrude,mate for designing purpose.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Informed customers of upcoming promotions and deals to boost sales.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
B.e - Mechanical Engineering
Sri Shakti Institute of Engineering And Technology
Coimbatore 05.2013 - 04.2017
Skills
Policy reinforcement
undefinedAccomplishments
- Name Of The Institution Board Of Study
- Year Of
- Passing
- CGPA /
- Marks (%)
- B.E (MECH)
- Sri Shakthi Institute of Engineering and Technology, Coimbatore
- Anna university
- Chennai
Timeline
QUALITY ASSURANCE EXECUTIVE
SHIBAURA MACHINE (INDIA) PVT LTD, CHENNAI
09.2018 - Current
Customer Service Executive
Shibaura Machine India Pvt Ltd
08.2017 - 07.2018
B.e - Mechanical Engineering
Sri Shakti Institute of Engineering And Technology
05.2013 - 04.2017
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