Hari Singh
Team Leader in Growth Operations
Almora
Summary
Dynamic and results-driven Team Leader with over a decade of experience in operations, process improvement, and team management. Proven track record of enhancing operational efficiency, resolving complex customer issues, and cultivating a positive work environment in fast-paced, high-volume industries. Recognized for outstanding performance and leadership, with expertise in process optimization, Microsoft Excel, and cross-functional collaboration. Passionate about coaching and mentoring teams to reach their full potential while building strong rapport and inspiring trust to achieve organizational goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Team Leader - Operations Growth
One97 Communications Pvt. Ltd (Paytm)
07.2018 - Current
- Campaigns Specialist: Creation, configuration, and quality assurance of promo campaigns, ensuring an accurate implementation as per business requirements.
- Utilizing Clever Tab to target particular audiences.
- Conducting daily meetings with business, product, and tech teams to streamline workflows and implement new business requirements in the system.
- Fostered a positive and supportive work environment, enhancing employee relationships, and team performance.
- Managing escalated customer support tickets (CSTs) with a focus on prompt resolution within defined TAT (e.g., 24-48 hrs).
- Coordinated with category teams and merchants to ensure timely stock receiving and material management in FCs.
- Managed inbound and outbound stock processes, handling 175,000 stocks per day, and provided support to FC partners to overcome operational challenges.
- Played a key role in setting up new FCs, including site selection, infrastructure setup, and manpower coordination.
- Key Achievement: Awarded for Outstanding Performance by Paytm for exceptional contributions to operational growth and team leadership.
- Set performance expectations for the team, monitor progress towards goals, and provide constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Client Support Executive - CST
BusyBees Logistics Solutions Pvt. Ltd. (XpressBees)
11.2016 - 06.2018
- Managed over 20 high-priority clients, ensuring timely pickups, shipments, deliveries, and RTO processes within the agreed TAT, including handling CST escalations.
- Conducted weekly meetings with management to present client progress reports, and address operational challenges.
- Conducted regular follow-ups with clients to ensure their needs were met and concerns addressed.
- Focused on delivering exceptional service to increase client volume, and contribute to company growth.
- Key Achievement: Awarded for Outstanding Performance by XpressBees for excellence in client support and operational efficiency.
- Contributed to the improvement of internal systems by sharing client feedback with relevant departments.
- Reduced average resolution time by implementing effective troubleshooting techniques in daily tasks.
First Mile Executive
Quickdel Logistics Pvt. Ltd. (GoJavas)
07.2015 - 08.2016
- Managed pan-India line haul pickups, connections, and shipment clearance within 24 to 48 hours.
- Conducted data analysis of operational pick-up reports, and facilitated API integration for process optimization.
- Resolved soft data issues within 24 hours, ensuring smooth shipment processes.
- Key Achievement: Awarded for Outstanding Performance by the CEO of GoJavas for exceptional contributions to first-mile operations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Data Entry Executive
Red Express Travels & Cargo Pvt. Ltd.
01.2014 - 07.2015
- Processed petty cash expenses for Pan-India branches, with VP-level approval authority.
- Monitored and resolved critical cases, including hold vouchers, vehicle breakdown reports, and LMC conveyance analysis.
- Conducted data entry projects, ensuring accurate documentation and reporting.
- Completed data entry tasks with accuracy and efficiency.
Education
Executive Program - Operations & Supply Chain Management
Indian Institute of Management, Kashipur (IIMK)
Kashipur, India01.2023
Bachelor’s Degree - Commerce
Delhi University
New Delhi, India 04.2001 -
12th Standard - Commerce
Uttarakhand Board
Jaurasi, District- Almora (Uttrakahnad ) 04.2001 -
10th Standard - Gender Studies
Uttarakhand Board
Deghat, District - Almora ( Uttarakhand) 04.2001 -
Skills
Microsoft Excel
Strategic operational planning
Teamwork skills:
Time management skills
Skilled in leveraging AI tools
Communication skills
Awards
1- Outstanding Performance Award – Paytm (2023),
2- Outstanding Performance Award – XpressBees (2018),
3- Outstanding Performance Award – GoJavas (2016)
CORE COMPETENCIES
- Operations Management
- Process Improvement & Optimization
- Team Leadership & Training
- Customer Relationship Management
- Data Analysis & Reporting
- Microsoft Excel & Operational Planning
- Priority Management
- Calver Tab Usage
Timeline
Team Leader - Operations Growth
One97 Communications Pvt. Ltd (Paytm)
07.2018 - Current
Client Support Executive - CST
BusyBees Logistics Solutions Pvt. Ltd. (XpressBees)
11.2016 - 06.2018
First Mile Executive
Quickdel Logistics Pvt. Ltd. (GoJavas)
07.2015 - 08.2016
Data Entry Executive
Red Express Travels & Cargo Pvt. Ltd.
01.2014 - 07.2015
Bachelor’s Degree - Commerce
Delhi University
04.2001 -
12th Standard - Commerce
Uttarakhand Board
04.2001 -
10th Standard - Gender Studies
Uttarakhand Board
04.2001 -
Executive Program - Operations & Supply Chain Management
Indian Institute of Management, Kashipur (IIMK)