Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Hari Talluri

Hari Talluri

Hyderabad

Summary

PMP-certified professional with over 16 years of experience in IT, specializing in Technical Project Management across diverse domains including IT, Retail, Banking, Healthcare, Logistics, and Operations. Proven track record in successfully delivering projects on time and within budget, with a focus on operational excellence and stakeholder satisfaction. Experienced in leading and managing teams of 50+ professionals across multiple IT projects. Currently responsible for IT Operations and Project Management, with hands-on experience in executing migration projects in areas such as End-User Computing (EUC), Enterprise Computing, and Cloud Migrations (Azure, OCI, AWS), as well as DevOps Managed Services Support. Strong expertise in ITIL best practices and project governance aligned with PMP standards. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Project Manager / Technical Project Manager

Excelencia
05.2022 - Current
  • Currently working as a Technical Project Manager, responsible for overseeing IT Operations and leading a team of 40+ professionals. Managing multiple projects across diverse domains including IT Service Management, Hosting Operations, Networking, OCI Migrations, AWS Native Services, and DevOps Managed Services Support. Key responsibilities include handling complex AWS migrations from on-premises to cloud, ensuring seamless transitions, operational stability, and adherence to project timelines.
  • Responsible for transforming IT operations from a startup-mode environment to a matured, scalable support model for Corporate IT (Internal IT), including server and network infrastructure.
  • Focused on establishing standardized processes, enhancing infrastructure reliability, and ensuring IT operations effectively supported business expansion and scalability.
  • Leading the modernization of the technology landscape, aligning with the latest market trends and standards, while ensuring business continuity and minimal user impact during transitions.
  • Leading efforts across Knowledge Transition, Service Transformation, and cost-effective operation, with a focus on process optimization and cost-effective service delivery.
  • Responsible for the modernization of the technology landscape, aligning with the latest market trends and standards, while ensuring business continuity and minimal user impact during transitions.
  • Responsible for ensuring compliance by maintaining valid certifications such as ISO 27001 and adhering to internal company standards and policies.
  • Managing multiple concurrent projects across Hosting Services, OCI Migrations, AWS cloud initiatives, and DevOps support and automation.
  • Responsible for defining KRAs and KPIs, and for managing and maintaining the performance of team members through regular reviews, feedback, and continuous improvement initiatives.
  • Built a high-performing team by implementing effective training and cross-training strategies, and by restructuring the team to align members with roles that best suited their strengths and maximized their potential for success.
  • Responsible for managing a team, providing strategic guidance, and building strong technical relationships with partners and stakeholders in the assigned region.

Senior Consultant / Project Manager

Infosys
03.2021 - 05.2022
  • Responsible for managing end-to-end infrastructure, service delivery, and ensuring the smooth execution of IT operations. Led a team of 60+ members supporting Hybrid Cloud Services (HCS) within Hosting Operations, driving operational excellence and service continuity.
  • Responsible for defining dynamic targets in alignment with the evolving needs of the customer, ensuring flexibility and responsiveness in service delivery.
  • Responsible for monitoring and managing multiple project teams to ensure the successful achievement of defined objectives and deliverables.
  • Responsible for implementing Continual Service Improvement (CSI) initiatives as part of overall Service Delivery, focusing on enhancing performance, efficiency, and customer satisfaction.
  • Acting as the Single Point of Contact (SPOC) for managing and resolving escalations from customers and stakeholders, ensuring timely communication and effective issue resolution.
  • Responsible for Disaster Recovery (DR) planning to ensure service continuity and minimize downtime during unexpected disruptions.
  • Responsible for working closely with customers to understand their project requirements and ensure timely delivery of agreed-upon deliverables.
  • Responsible for preparing Statements of Work (SOW), Standard Operating Procedures (SOPs), and various project-related documentation and reports, including detailed inputs for the project implementation process.

Technical Lead

Excelencia
01.2019 - 02.2021
  • Responsible for managing IT infrastructure, service delivery, and ensuring the smooth execution of day-to-day IT operations. Led a team of 20+ members driving Windows Migration Projects within the areas of End-User Computing (EUC) and Enterprise Computing.
  • Successfully planned and executed an AWS migration project, transitioning infrastructure from on-premises to AWS Cloud, ensuring minimal downtime and seamless service continuity.
  • Consistently planned projects to meet or exceed defined customer SLAs, ensuring high levels of service quality, accountability, and client satisfaction.
  • Developed project-specific procedures to ensure the smooth implementation and execution of operational activities.
  • Planned and executed Change Management activities within the defined timeframes for various clients, ensuring minimal disruption and adherence to compliance and governance standards.
  • Defined role-specific Key Result Areas (KRAs) to drive improved team performance and enhance the quality of customer support delivery.

Delivery Specialist

NTT Data
07.2013 - 01.2019
  • Worked as a Team Leader overseeing IT projects in Retail, E-learning, EUC, Windows Server, SAP, and EPOS systems, ensuring effective delivery and cross-functional collaboration.

Systems Engineer

Fidelity Investment
09.2010 - 10.2012
  • Worked as a Level 2 End-User Computing (EUC) Engineer, delivering advanced technical support for end-user devices, desktop infrastructure, and enterprise software. Ensured prompt resolution of escalated issues, contributing to improved user experience and operational efficiency.

Sr. Technical Support Engineer

HCL Technologies
08.2006 - 09.2010
  • Worked as Technical Support Engineer for an ISP Support(UK)

Skills

  • Project management
  • IT Operations Management
  • IT Service Management
  • Technical Program & Project Planning, Execution and Management
  • Cloud migration
  • Disaster recovery
  • Service delivery
  • Process optimization
  • Team leadership
  • Stakeholder engagement
  • Performance management
  • Continuous improvement
  • Technical documentation
  • Project tracking
  • Project planning and development
  • SNOW (ITIL service, Incident, Change, Release & Problem management)
  • Successful Planning & Execution of Hosting Services involving Application & Infrastructure Deployment, Upgrades & Updates
  • Implementation of project plans with pre-set budgets and deadlines
  • Asset Management, Metrics and Reporting
  • Tool Management
  • Vendor Management, Procurement and Sourcing of IT Assets and Inventory
  • Client Engagement and Partner Support
  • Hosting Services, Service Now, BMC Remedy & Lan Desk
  • Devops, AWS, AZURE & OCI
  • Windows Servers 2003, 2008, 2012, 2016
  • Domain Controller 2003,2008,2012, 2016
  • SCCM2007 & SCCM2012
  • Microsoft AD, DHCP, DNS & GPO’s
  • Admin Studio for Application Packaging
  • Windows Migration (On-Prem to Cloud)
  • Windows Migrations (On-Prem to On-Prem)
  • VMWare Virtualization (ESXi 55, 60, 65) & Hyper-V & Citrix
  • AWS Native Services
  • Grafana, Prometheus & Loki Tools

Certification

  • PMP
  • ITIL Foundation V3
  • CISCO CERTIFIED CCNA
  • ORACLE Certified Associate

Timeline

Project Manager / Technical Project Manager

Excelencia
05.2022 - Current

Senior Consultant / Project Manager

Infosys
03.2021 - 05.2022

Technical Lead

Excelencia
01.2019 - 02.2021

Delivery Specialist

NTT Data
07.2013 - 01.2019

Systems Engineer

Fidelity Investment
09.2010 - 10.2012

Sr. Technical Support Engineer

HCL Technologies
08.2006 - 09.2010

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Hari Talluri