Hari Babu Gumpena
2-190 Bramham Gari Gudi Veedhi Vaddeswaram Guntur
Summary
Dedicated jewelry senior Consultant & Floor Manager with a proven track record and an energetic spirit. Over nine years of experience in high -end retail jewelry sales. Adept at customer engagement and relationship building using communication and consultative sales approach. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Industrious Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff management, data modeling and proposal development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Consultant & Floor Manager
Vega Sri Gold & Diamonds LLP
12.2022 - Current
- Managed Expos for 6 months , operations, marketing, and Inventory, including hiring in USA
- Proficient in customer service to wide variety of clientele
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of necessary resources for projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively
- Conducted thorough market analyses, identifying growth opportunities and informing strategic decision-making for clients
Jewellery Sales Associate
Al Sulaiman Jewelers W I L
09.2019 - 10.2021
- Worked as dedicated high-end sales associate
- Increased revenue by 10 percent within first six months on job
- Helped to create new display method to entice more buyers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Completed store opening and closing procedures as per company guidelines.
Jewellery Sales Associate
Shree Gee Jewelers
03.2018 - 09.2019
- Worked as dedicated high-end sales associate
- Increased revenue by 10 percent within first six months on job
- Promoted as Head of Order Department
- Helped create new display method to entice more buyers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Mentored new sales associates on store return policies and customer service techniques.
- Attended company Exhibitions and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Completed store opening and closing procedures as per company guidelines.
Jewelry Sales Representative
Vasundhara Diamond Roof Pvt.LTD
08.2016 - 01.2018
- Used consultative sales approach to successfully build relationships with high-end buyers
- Demonstrated products to interested customers .Kept display neat and tidy
- Achieved ₹60,00,000 in sales first year and ₹50,00,000 plus each subsequent month.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Jewelry Sales Person
Sri Asoka Jewelers
03.2015 - 02.2016
- Won Sales Person of Month award five consecutive months
- Achieved over ₹30, 00,000 in sales
- Became leader in high-ticket sales
- Created new display method that improved sales by 10 percent.
Education
Intermediated Discontinuted - MPC
Sri Navodaya Junior Collage
Tenali, AP04.2010
High School Diploma -
Sri Navodaya Vidya Niketan
Tenali,AP04.2008
Skills
- Diploma In Diamond Grading from Solitaire Gemological Laboratories
- In-depth knowledge of gemstones, precious metals, and jewelry craftsmanship
- Exceptional customer service and interpersonal communication skills
- Sales and marketing strategies tailored to luxury goods market
- Inventory management and visual merchandising
- Client relationship management and retention strategies
- Top-rated sales performance
- Problem solving
- Team Spirit
- Consultative sales skills
- MS Office
Certification
Navodaya Junior college, Tenali
Professional Certificate
. Qualified Diamond Grader by “SOLITAIRE GEMMOLOGICAL LABORATORIES”
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Intermediate (B1)
Tamil
Beginner (A1)
Timeline
Senior Consultant & Floor Manager
Vega Sri Gold & Diamonds LLP
12.2022 - Current
Jewellery Sales Associate
Al Sulaiman Jewelers W I L
09.2019 - 10.2021
Jewellery Sales Associate
Shree Gee Jewelers
03.2018 - 09.2019
Jewelry Sales Representative
Vasundhara Diamond Roof Pvt.LTD
08.2016 - 01.2018
Jewelry Sales Person
Sri Asoka Jewelers
03.2015 - 02.2016
Intermediated Discontinuted - MPC
Sri Navodaya Junior Collage
High School Diploma -
Sri Navodaya Vidya Niketan
Navodaya Junior college, Tenali
Professional Certificate
. Qualified Diamond Grader by “SOLITAIRE GEMMOLOGICAL LABORATORIES”
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