Haribabu Naga

• Skilled in installation, configuring, maintaining of desktops, laptops and troubleshooting hardware/software issues with strong interpersonal and analytical skills
• Support for over 300 +Workstations, Servers, and network peripheral devices
• Manage the configuration and performance of all workstations and servers
• Configuring and troubleshooting Microsoft Outlook 2013/2019/2021 and office 365 on client systems
• Configuring the video conference for other locations using Polycom device.

• Good knowledge on Present Video conference tools Microsoft Teams, Zoom and Google Meet etc.…
• Worked on third-party tools like Any Desk, Ammyy admin, Team viewer.

Worked as Technical Helpdesk

Worked as Sr.Executive

• Project location in Sujana Group corporate office
• Worked as a

Worked as Customer Support engineer

Job Responsibilities:

• Skilled in installation, configuring, maintaining of desktops, laptops and troubleshooting hardware/software issues with strong interpersonal and analytical skills
• Support for over 300 +Workstations, Servers, and network peripheral devices
• Manage the configuration and performance of all workstations and servers
• Configuring and troubleshooting Microsoft Outlook 2013/2019/2021 and office 365 on client systems
• Configuring video conference for other locations using Polycom device
• Good knowledge on Present Video conference tools Microsoft Teams, Zoom and Google Meet etc.…
• Worked on third-party tools like Any Desk, ammyy admin, Team viewer
• Monitoring Events, Memory utilization & Physical hardware health check-up in servers
• Configure emails on all type of mobile devices
• Updating servers and desktops with latest service packs hot fixes Microsoft Security Patches and McAfee updates
• Responsible for upgrading and installing Rams, Hard drives, Mother boards and modems for laptops and desktops
• Troubleshooting remote client issues using Team viewer
• Preparing monthly work status report and updating technology specific documents
• Installing operating systems like Windows Windows-7/8/10/11 and Server 2003/2008
• Configuring Local, network and wireless Printers and Scanners of various printer versions
• Basic implementation and configuration of Linksys-wireless, D-link access points, Switches
• Accounting package Software Installation and trouble Shooting
• Responsible for all aspects of Local Area Network
• Data Backup, Restore & data recovery using Avamar
• Manage data backup efforts to ensure that storage updates are successful
• Respond to client inquiries and requests for estimates prior to providing backup services
• Update software and maintain related hardware for clients as part of backup service packages
• Coordinate with clients to develop and implement data backup plans and security protocols to ensure that confidential data is only accessed by authorized individuals
• Worked with clients to develop disaster recovery plans in the event of data losses
• Provided information to clients about the benefits of cloud storage and helped clients determine what data should be transferred
• Maintain Inventory of all computer equipment and create data base to begin tracking warranty periods
• Attending customer calls through email and phone and keeping a track of all calls and generating reports
• Configuring FTP and given access as per user requirement
• Creating Users and computers in the domain and managing all the systems through the domain
• User management, Group management, Password Complexity and implementing security policy
• Installation & maintaining the wireless Access points.