Harickson D'Souza
Mumbai ,India
Summary
Organised Territory Manager with knowledge and abilities to coordinate successful promotions. Blends traditional and contemporary techniques to maximise reach and customer acquisition. Offers 18 years of experience and excellent planning and problem-solving abilities paired with data-driven mindset.
Overview
8
8
years of professional experience
Work History
General Restaurant Manager
ATW FOODS PVT LTD
Mumbai, India
04.2026 - Current
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Managed restaurant opening and closing procedures, maintaining faultless establishment security.
- Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Created targeted promotions to enhance customer spending and achieve weekly sales goals.
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction.
- Optimised profits by controlling food, beverage and labour costs daily.
Restaurant Manager
Shott Amusement Ltd
Mumbai, India
05.2025 - 04.2026
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Educated staff members on procedural and menu changes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Ran operations successfully according to industry best practices and owner standards.
- Implemented effective stock control procedures, reducing waste by 15% and improving profit margins through careful inventory management.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Estimated supply requirements based on historical needs and projected business levels.
Regional Territory Manager
Azure
Mumbai , India
01.2019 - 04.2025
- Evaluated competitor actions to enhance our competitive position
- Developed and maintained relationships with key clients, boosting customer retention rates.
- Organised and participated in trade shows and industry events, expanding network and opportunities.
- Spearheaded regional sales strategies, significantly increasing territory revenue and market share.
- Oversaw inventory management, ensuring availability of products to meet client demands.
- Conducted regular performance reviews, identifying areas for improvement and implementing corrective actions.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
Education
Higher National Diploma - MBA
St.Elias High School
Mumbai2002
Skills
- Sales strategy formulation
- Relationship management
- Inventory oversight
- Market research
- Revenue enhancement
- Leadership skills
- Strategic initiatives
- Client loyalty
Address
- 230/Chavkute Chawl,Khar Dandpada,opp Rustomji Tower,Khar West
- Mumbai:400052
Timeline
General Restaurant Manager
ATW FOODS PVT LTD
04.2026 - Current
Restaurant Manager
Shott Amusement Ltd
05.2025 - 04.2026
Regional Territory Manager
Azure
01.2019 - 04.2025
Higher National Diploma - MBA
St.Elias High School