Hi, I’m
Harien Kasturi
Business Analyst
Hyderabad,Telangana
Summary
To work in an organization which would provide me an opportunity to enhance my expertise to contribute and grow along with the organization. Well-qualified Technical Project Manager with proven skills in spearheading [Type] and [Type] IT projects. Exceptional technical, financial and business expertise focused on continuous improvement, market engagement and business development. Highly organized project leader and strategic planner with the capability of handling $[Amount] budgets. Expert Waterfall and Agile user with a demonstrated record of on-time and on-budget management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
years of professional experience
1
Certification
Work History
HSBCHyderabad
Technical Manager
01.2016 - Current
Job overview
- Worked with Onshore Team
- Developed and implemented IT security policies and procedures to protect company data.
- Identified areas for improvement in existing systems and worked with developers to implement solutions.
- Resolved complex problems related to application deployments, server configurations, network architecture.
- Trained staff on new technologies or processes related to IT operations.
- Implemented best practices in system administration including patching servers and maintaining backups.
- Collaborated with external vendors to procure hardware and software resources at competitive prices.
- Assisted in troubleshooting escalated customer service issues.
- Performed capacity planning activities to optimize resource utilization.
- Conducted regular reviews of user accounts and privileges to maintain security standards.
- Defined operational strategies based on business objectives and budgetary constraints.
- Supervised implementation project designed to improve system productivity.
- Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
- Effectively interacted with cross-functional teams working in analysis, architecture, build and deployment.
- Delivered exemplary mentoring and training to project teams, which included task delegation and performance evaluation to determine project pace and goal achievement.
- Communicated well with project teams, internal clients and external parties.
- Determined project risk variables by assessing trends, customer impact and regulatory issues.
- Delivered exemplary customer service, prompting positive interactions.
- Created presentations detailing actionable technical improvements to maximize resources.
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
- Delivered updates to appropriate stakeholders on project's status and feedback gleaned from clients.
- Prioritized and resolved backlogs to alleviate burden on product owners.
- Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
- Reviewed information from projects and suggested improvements gleaned from this analysis.
- Compiled data and turned it into in-depth, easy-to-understand spreadsheets and reports for review by management team.
- Collaborated with customers to assess and mitigate [Type] and [Type] risks.
- Consistently completed projects before established deadlines to cut costs by $[Number] over [Timeframe].
- Delivered exemplary training and mentoring to employees, which boosted productivity by more than [Number]% in [Number] [Timeframe].
- Improved services and technologies through continued analysis of system performance.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Prepared and reviewed operational reports and schedules.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Set goals and deadlines for department.
- Conducted classes to teach procedures to staff.
Technical Manager
04.2021
Job overview
- Identifying gaps and risk in the process, procedures, training, and controls
- Delivering strategical and/or tactical solutions to improve process efficiency, accuracy, and deliver automation solution
- Presenting process flows to Internal Audit / Group Audit Teams and Global Group Hierarchy
- Project Owner for various automations
- Reviewing and providing sign off from Business perception for various solutions
- Handling QA/QC team and managing Enquiries helpdesk & RPS Audit Teams
- Overseeing SLAs & escalations
- Completing necessary accreditation programmers
- Publishing MI reports
- Completing BCMNow Tool and submitting Business Impact Analysis (BIA) & Business Continuity Plans (BCP)
- Identifying Risk areas and reporting to Chief Compliance Office
- Escalating and publishing Case Summary and Incident Report
- Reviewing and completing the L1 & L2 Control Measure Results attestations
- Undertaking various remediation activities
- Leading governance calls
- Organizing regular connects with key stakeholders
- Initiating forums and process reviews
- Ensuring targets are met
- Representing Control Environment Management Meeting.
01.2020
Job overview
- Migrated Complex Enquiries line and conducted fortnightly checks
Technical Expert
01.2016
Job overview
- Offshore Team
SME
01.2009
Job overview
- Control checking and streamlining the process
Credit Services Executive
01.2007
Education
University Overview
- Completed Graduation in B.Sc. [Mathematics, Electronics, and Computers] affiliated to Osmania University.
- Intermediate (10+2) from Sri Chaitanya Junior Kalasala.
- Schooling from Shivaji Vidhya Peeth High School, CBSE.
Skills
- Operating System: DOS, Windows
- Packages: MS-Office
- Company process analysis
- Project management expertise
- Stakeholder Management
- Training and mentoring
- Technical leadership
- Team Collaboration
- Cross-functional team management
- Helpdesk administration
- User Training
- Project Management
- Process Automation
- Business Analysis
- Project Planning
- Data Analysis
- Cost Estimates
- Quality Assurance Testing
- Problem-Solving
- Effective Communication
- Problem-solving abilities
- Analytical Thinking
- Time management abilities
- Attention to Detail
- Excellent Communication
- Budgeting and cost control
- Teamwork and Collaboration
- Self Motivation
- Adaptability
- Problem-solving aptitude
- Relationship Building
- Analytical Skills
- Written Communication
- Reliability
- Multitasking
- Continuous Improvement
- Goal Setting
- Team Leadership
- Active Listening
- Delegation skills
- Task Prioritization
- Team building
Accomplishments
- Best employee award for both 2012 & 2014 years.
- Finalist of the prestigious 100 Club award for the year 2013.
- Travelled twice to UK for process re-engineering and migrating work to offshore sites.
- Initiated Projects like: Machine Learning, Digital Smart Forms, Adobe LiveSign, RPA automations, IQAdvance (Email Scanning, TPSI Letters, SDM automation, CMB Chasing, etc.)
- Accredited as a Google Cloud Digital Leader in 2022.
- Revised certification for completing course relating to Business Analysis (BA Foundation, BA Essential Tools & Techniques).
- Received commendation certificates for providing exceptional customer and business services.
Passport Expiry
01/02/2031
Passport Number
U8666456
Technical Skill Profile
DOS, Windows, MS-Office, Business Analysis, Google Cloud Digital Leader, ITIL V3 & Six Sigma
Personal Information
- Date of Birth: 04/06/1986
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the above said is true to the best of my knowledge.
Certification
Google Cloud Digital Leader
Business Analysis (BA Foundation, BA Essential Tools & Techniques)
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Technical Manager
04.2021
01.2020
Technical Manager
HSBC
01.2016 - Current
Technical Expert
01.2016
SME
01.2009
Credit Services Executive
01.2007
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