Summary
Overview
Work History
Education
Skills
Accomplishments
Passport Expiry
Passport Number
Technical Skill Profile
Personal Information
Disclaimer
Certification
Languages
References
Timeline
Hi, I’m

Harien Kasturi

Business Analyst
Hyderabad,Telangana
Harien Kasturi

Summary

To work in an organization which would provide me an opportunity to enhance my expertise to contribute and grow along with the organization. Well-qualified Technical Project Manager with proven skills in spearheading [Type] and [Type] IT projects. Exceptional technical, financial and business expertise focused on continuous improvement, market engagement and business development. Highly organized project leader and strategic planner with the capability of handling $[Amount] budgets. Expert Waterfall and Agile user with a demonstrated record of on-time and on-budget management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
years of professional experience
1
Certification

Work History

HSBC
Hyderabad

Technical Manager
01.2016 - Current

Job overview

  • Worked with Onshore Team
  • Developed and implemented IT security policies and procedures to protect company data.
  • Identified areas for improvement in existing systems and worked with developers to implement solutions.
  • Resolved complex problems related to application deployments, server configurations, network architecture.
  • Trained staff on new technologies or processes related to IT operations.
  • Implemented best practices in system administration including patching servers and maintaining backups.
  • Collaborated with external vendors to procure hardware and software resources at competitive prices.
  • Assisted in troubleshooting escalated customer service issues.
  • Performed capacity planning activities to optimize resource utilization.
  • Conducted regular reviews of user accounts and privileges to maintain security standards.
  • Defined operational strategies based on business objectives and budgetary constraints.
  • Supervised implementation project designed to improve system productivity.
  • Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
  • Effectively interacted with cross-functional teams working in analysis, architecture, build and deployment.
  • Delivered exemplary mentoring and training to project teams, which included task delegation and performance evaluation to determine project pace and goal achievement.
  • Communicated well with project teams, internal clients and external parties.
  • Determined project risk variables by assessing trends, customer impact and regulatory issues.
  • Delivered exemplary customer service, prompting positive interactions.
  • Created presentations detailing actionable technical improvements to maximize resources.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Delivered updates to appropriate stakeholders on project's status and feedback gleaned from clients.
  • Prioritized and resolved backlogs to alleviate burden on product owners.
  • Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
  • Reviewed information from projects and suggested improvements gleaned from this analysis.
  • Compiled data and turned it into in-depth, easy-to-understand spreadsheets and reports for review by management team.
  • Collaborated with customers to assess and mitigate [Type] and [Type] risks.
  • Consistently completed projects before established deadlines to cut costs by $[Number] over [Timeframe].
  • Delivered exemplary training and mentoring to employees, which boosted productivity by more than [Number]% in [Number] [Timeframe].
  • Improved services and technologies through continued analysis of system performance.
  • Collaborated with employees to evaluate new software performance and reach technical requirements.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Prepared and reviewed operational reports and schedules.
  • Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
  • Set goals and deadlines for department.
  • Conducted classes to teach procedures to staff.

Technical Manager
04.2021

Job overview

  • Identifying gaps and risk in the process, procedures, training, and controls
  • Delivering strategical and/or tactical solutions to improve process efficiency, accuracy, and deliver automation solution
  • Presenting process flows to Internal Audit / Group Audit Teams and Global Group Hierarchy
  • Project Owner for various automations
  • Reviewing and providing sign off from Business perception for various solutions
  • Handling QA/QC team and managing Enquiries helpdesk & RPS Audit Teams
  • Overseeing SLAs & escalations
  • Completing necessary accreditation programmers
  • Publishing MI reports
  • Completing BCMNow Tool and submitting Business Impact Analysis (BIA) & Business Continuity Plans (BCP)
  • Identifying Risk areas and reporting to Chief Compliance Office
  • Escalating and publishing Case Summary and Incident Report
  • Reviewing and completing the L1 & L2 Control Measure Results attestations
  • Undertaking various remediation activities
  • Leading governance calls
  • Organizing regular connects with key stakeholders
  • Initiating forums and process reviews
  • Ensuring targets are met
  • Representing Control Environment Management Meeting.

01.2020

Job overview

  • Migrated Complex Enquiries line and conducted fortnightly checks

Technical Expert
01.2016

Job overview

  • Offshore Team

SME
01.2009

Job overview

  • Control checking and streamlining the process

Credit Services Executive
01.2007

Education

University Overview

  • Completed Graduation in B.Sc. [Mathematics, Electronics, and Computers] affiliated to Osmania University.
  • Intermediate (10+2) from Sri Chaitanya Junior Kalasala.
  • Schooling from Shivaji Vidhya Peeth High School, CBSE.

Skills

  • Operating System: DOS, Windows
  • Packages: MS-Office
  • Company process analysis
  • Project management expertise
  • Stakeholder Management
  • Training and mentoring
  • Technical leadership
  • Team Collaboration
  • Cross-functional team management
  • Helpdesk administration
  • User Training
  • Project Management
  • Process Automation
  • Business Analysis
  • Project Planning
  • Data Analysis
  • Cost Estimates
  • Quality Assurance Testing
  • Problem-Solving
  • Effective Communication
  • Problem-solving abilities
  • Analytical Thinking
  • Time management abilities
  • Attention to Detail
  • Excellent Communication
  • Budgeting and cost control
  • Teamwork and Collaboration
  • Self Motivation
  • Adaptability
  • Problem-solving aptitude
  • Relationship Building
  • Analytical Skills
  • Written Communication
  • Reliability
  • Multitasking
  • Continuous Improvement
  • Goal Setting
  • Team Leadership
  • Active Listening
  • Delegation skills
  • Task Prioritization
  • Team building

Accomplishments

  • Best employee award for both 2012 & 2014 years.
  • Finalist of the prestigious 100 Club award for the year 2013.
  • Travelled twice to UK for process re-engineering and migrating work to offshore sites.
  • Initiated Projects like: Machine Learning, Digital Smart Forms, Adobe LiveSign, RPA automations, IQAdvance (Email Scanning, TPSI Letters, SDM automation, CMB Chasing, etc.)
  • Accredited as a Google Cloud Digital Leader in 2022.
  • Revised certification for completing course relating to Business Analysis (BA Foundation, BA Essential Tools & Techniques).
  • Received commendation certificates for providing exceptional customer and business services.

Passport Expiry

01/02/2031

Passport Number

U8666456

Technical Skill Profile

DOS, Windows, MS-Office, Business Analysis, Google Cloud Digital Leader, ITIL V3 & Six Sigma

Personal Information

  • Date of Birth: 04/06/1986
  • Gender: Male
  • Marital Status: Married

Disclaimer

I hereby declare that the above said is true to the best of my knowledge.

Certification

Google Cloud Digital Leader

Business Analysis (BA Foundation, BA Essential Tools & Techniques)

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Technical Manager

04.2021

01.2020

Technical Manager

HSBC
01.2016 - Current

Technical Expert

01.2016

SME

01.2009

Credit Services Executive

01.2007

Harien KasturiBusiness Analyst