HARIGOVIND K
Malappuram
Summary
I wish to be in a challenging work environment where I can effectively utilize my knowledge and working skills which enable me to work with a progressive attitude and promise me a good career.
Service Manager with expertise in service coordination and customer relations. Delivered exceptional customer support by resolving complaints and fostering strong client relationships. Developed training programs to enhance team capabilities and maintain high service quality.
Overview
11
11
years of professional experience
Work History
Service Manager
AXEL SERVICES
Malappuram
11.2015 - 08.2019
- Manager in authorized service center
- Dealing day to day problems with customers
- Good relations with Customer
- Training new joined engineers
- Developed contingency plans to maintain service levels during peak times and emergencies.
- Coordinated and allocated resources to support service team.
- Technical support for team
- Conducting various training programs
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
Business Relationship Manager (BRM)
ASHOK LEYLAND GRO Digital Platform LTD
- Managing the service of Ashok Leyland vehicles across the country
- Customer assistance and guiding them
- Good Team management
- Job assigning to nearest service centers
- Conducted regular review meetings with clients, maintaining open communication channels and addressing concerns promptly.
- Identified new business opportunities through market analysis, contributing to strategic planning and growth.
- Analysed market trends and customer feedback to inform strategic business decisions and product development.
Test Engineer
SFO Technologies Pvt. Ltd
Cochin
- Working in SFO Technologies Pvt Ltd, part of Nest Group of companies
- Firm is going on with ISO 9001-2000, 14001, AS9100 and 13485 Quality standards.
- SFO Technologies is one of the Major Electronic Manufacturing service providers in India for RF & Digital circuits with well-equipped facilities for assembly (Thru-hole, SMD), inspection and testing. Firm is going on with ISO 9001-2000, 14001, AS9100 and 13485 Quality standards. Also has proven track record of providing services for MNCs like GE Medical systems, GE Industrial Systems, SEIMENS, WINDWORLD, PRYSM, ALSTOM, HD Medicals etc. Website: www.nestgroup.net
- Analysed test results, documented software defects, and reported findings to development teams for timely resolution.
- Used Agile methodologies working closely with engineers and advised on process improvement.
Education
Diploma - Electronics Engineering
HHMJDT ISLAM POLYTECHNIC COLLEGE
Calicut01-2014
Higher Secondary School Education - Computer Science
THSS
VAZHAKKAD01-2011
High School Education - 10th
AMMHSS
PULIKKAL01-2009
Skills
- Service coordination
- Market analysis
- Technical support
- Issue resolution
- Customer assistance
- Customer complaint management
- Service quality standards
- Performance monitoring
- Customer relations management
- Making and soldering neatly
- Circuit breaking
- Electronics circuit designing and testing
- Leadership
- Management
- MS Office Word
- MS Office Excel
- Public speaking
Languages Known
ENGLISH
MALAYALAM
TAMIL
Custom Section
5.0lk
Disclaimer
I hereby declare that the above mentioned entries are true to the best of my knowledge and belief.
Personal Information
- Passport Number: N8570946
- Father's Name: HARIDAS.U
- Mother's Name: BINDU.K
- Blood Group: A +ve
- Phone : 7012804323
Timeline
Service Manager
AXEL SERVICES
11.2015 - 08.2019
Business Relationship Manager (BRM)
ASHOK LEYLAND GRO Digital Platform LTD
Test Engineer
SFO Technologies Pvt. Ltd
Diploma - Electronics Engineering
HHMJDT ISLAM POLYTECHNIC COLLEGE
Higher Secondary School Education - Computer Science
THSS
High School Education - 10th
AMMHSS