Hi, I’m
HARIHARA MAHARANA
STORE MANAGER
BHUBANESWAR
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
15
years of professional experience
3
years of post-secondary education
Work History
REEBOK (CS RETAIL PRIVATE LIMITED)BHUBANESWAR
Store Manager
06.2016 - Current
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
MATRIMONY.COM LIMITEDKOLKATA
Relationship Manager
10.2013 - 05.2016
Job overview
- Generated new business and referral clients through proper customer service.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell different package solution.
- Developed metrics for effective tele calling, building patience while dealing, objection handling skills, communication skills, skill to find opportunity, generation leads and convert them.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
TATA TELE SERVICES LIMITEDBHUBANESWAR
Customer Service Executive
10.2012 - 09.2013
Job overview
- Developed and maintained existing client relationship and developed new client relationships.
- Priced services correctly and directed development of client-customized solutions.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Scheduled sales visits in assigned territories.
- Identified business challenges and presented solutions to challenges.
- Provided knowledgeable service and support for all customer needs.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
TATA TELE SERVICES LIMITED ( RETAIL HUB)BHUBANESWAR
Relationship Executive
02.2008 - 09.2012
Job overview
- Investigated and resolved customer complaints to foster satisfaction.
- Worked with backend and retention departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Created, modified and executed business plans to maximize client satisfaction.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell all sorts of tele communication products.
Education
Swami Shivananda High SchoolKorukonda, District:- Malkangiri
Bachelor of Arts from Political Science
04.2001 - 03.2004
Skills
Relationship building and management
Maximizing profitability
Training and mentoring
Store displays
Staff Management
Staff training and development
Team Building
Merchandising
Operations
Strategic thinker
Timeline
Store Manager
REEBOK (CS RETAIL PRIVATE LIMITED)
06.2016 - Current
Relationship Manager
MATRIMONY.COM LIMITED
10.2013 - 05.2016
Customer Service Executive
TATA TELE SERVICES LIMITED
10.2012 - 09.2013
Relationship Executive
TATA TELE SERVICES LIMITED ( RETAIL HUB)
02.2008 - 09.2012
Swami Shivananda High School
Bachelor of Arts from Political Science
04.2001 - 03.2004