HARI HARA BASKAR RAJA
IT Engineer
MADURAI
Summary
Dedicated and well-qualified IT professional with over 10 years of experience in IT administration. I am a seasoned IT specialist adept at managing Windows, VM (Virtual Machine), and cloud infrastructures. I am seeking opportunities to apply my extensive knowledge and skills in IT infrastructure management to contribute to a dynamic and forward-thinking organization.
Overview
13
13
years of professional experience
Work History
IT SUPPORT SPECIALIST 3
WEX FINTECH INDIA PRIVATE LIMITED
04.2023 - Current
- Participate in the planning and design of the infrastructure, ensuring it aligns with the organization's IT needs and future growth.
- Collaborate with vendors to discuss infrastructure requirements, specifications, and timelines.
- Oversee the establishment of the server room, which includes arranging server racks, ensuring proper power and cooling, and implementing physical security measure.
- Assist with the installation and configuration of servers, networking equipment, and related hardware. Ensure proper cable management and labeling.
- Managing Privileged Access Management using Delinea.
- Handling Identity Governance & Administration using SailPoint (JML process).
- Managing SSO & MFA using Okta.
- Administering Active Directory service management.
- Managing AWS IAM cloud identity services.
- Monitoring identity analytics using CrowdStrike.
- Maintain detailed records of the infrastructure setup, including equipment serial numbers, configurations, and warranty information.
- Create diagrams or documentation of the server room layout and cable connections.
- Provide end user support for any IT-related issues based on Cherwell ticket that arise during the infrastructure setup and server room creation and address user inquiries, troubleshoot problems, and assist with software or hardware issues.
- Initiate OS image deployments through sccm to target machines, which can be performed on-demand or scheduled.
- Package and deploy software applications as part of the imaging process or post-deployment.
- Maintain an inventory of all deployed machines and their configurations.
- Monitor hardware and software changes for asset management.
- Integrate SCCM with MDM solutions to manage mobile devices within the organization.
- Implement strong user authentication mechanisms such as complex passwords, multi-factor authentication, and account lockout policies.
- Configure proper access controls, limiting user privileges to the minimum necessary for their tasks.
SENIOR ANALYST
HCL TECH
11.2018 - 12.2022
- Responsible for shared projects (volvo / leo pharma / sjab / techem / sds / oney) to manage 10000+ windows servers in vm & physical environment.
- Handling incidents in various severity levels, change tickets and requests with in sla on service now.
- Good experience in incident management and change management.
- Work collaboratively with internal resources and external vendors to achieve minimal impact to users during outage.
- Handle escalations, serving as point-of-contact for escalation of all issue related to multiple teams as well as for special requests.
- Leading daily it "flash" meetings to review progress on major incidents, security issues, and aging tickets.
- User account provisioning and de-provisioning tasks related to ad.
- Performing weekly report & monthly report utilizations of resources.
- Creating and updating service now tickets for change and incident management to document monitoring and recovery steps. Capturing incident follow-ups and completing formal post implementation reviews.
- Coordinating with application team and ensure that applications are integrated with the configured cipher suites and tls/ssl protocol.
- Set up server firewalls to control incoming and outgoing network traffic, allowing only necessary services and ports.
- Responsible for certificate renewal and revocation processes, ensuring that expired or compromised certificates are replaced or revoked promptly.
- Troubleshooting the servers using remote administration via- vmware vsphere, and ilo console.
- Responsible evaluation and installation of server upgrades, patches, and hot fixes and failover cluster management.
- Windows server administration, configuration, troubleshooting, and analysis on microsoft windows server 2003, 2008, 2012, and 2016 (both hardware and virtual).
- Commissioning and decommissioning of virtual servers and physical servers.
- Co-ordinate with malware team for antivirus installation and troubleshooting definition issues.
- Initiate preventive maintenance on the operating systems as well as manage repair of system/environment problems.
- Ensuring the major incident is resolved within the sla agreed with the customer by organizing calls with multiple teams.
- Cloning, building and deploying new vm and installing different guest os like windows.
- Maintaining disk spaces, ram and connections to san of virtual servers.
- Performed post migration tasks for windows servers.
- Troubleshooting migration issues.
- Maintaining backups of the vm, taking snapshots.
- Managing vm in vsphere client and web client.
- Creating and managing virtual machines and templates.
- Installing vmware tools for virtual machines.
- Upgrading virtual machine virtual hardware version.
- Migrating virtual machines with vmotion, cold migration and storage vmotion.
- Performing snapshots and cloning.
- Extending disk space in vm’s according to the user requests.
- Working with hardware team to add/replace the faulty peripherals, upgrading the firmware software.
- Troubleshoot the backup related issues in Tivoli storage manager.
IT Engineer
TRAC MEDIA PVT LTD
10.2016 - 08.2018
- Monitor and maintain the physical infrastructure, including servers, storage, networking equipment, and power and cooling systems.
- Implement changes and upgrades to the data center infrastructure as needed.
- Monitor and maintain cooling systems to ensure optimal temperature and humidity levels within the data center.
- Oversee power distribution, uninterruptible power supplies (ups), and backup generators.
- Implement security measures to protect the data center, including physical security, access control, and surveillance.
- Maintain an inventory of all data center assets, including servers, storage, and network equipment.
- Maintain detailed documentation of data center configurations, procedures, and changes.
- Operate, configure, and maintain broadcasting equipment, including cameras, microphones, control room consoles, and transmission equipment.
- Continuously monitor broadcast signals, audio, and video quality to identify and resolve issues.
- Manage and maintain broadcast servers for storing and retrieving content.
- Plan and execute upgrades to broadcasting equipment and systems to keep technology up to date.
- Develop and follow maintenance schedules to minimize downtime.
- Create backup schedules and plans based on business requirements.
- Manage and maintain server health in veritas backup servers, including configuration, patch management, and performance tuning.
IT- Tech Support
INCEPTION DEVELOPMENT SOLUTIONS
06.2013 - 09.2016
- Maintenance of over 60+ Desktops with Windows family.
- Co-ordination team of executive for installation of server setups over network.
- Installing Microsoft Operating system, updating and maintenance.
- Installing all kind of software and peripherals.
- Maintaining and Monitoring Antivirus.
- Assembling desktop and troubleshooting hardware.
- Troubleshoot LAN and wireless Network.
- Configuring & managing MS outlook 2007, 2010.
- Installing printer drivers, scanner drivers, projector drivers.
- Responded to technical support requests/tickets from faculty and staff.
- Provided support for remote users using Remote Desktop Connection, Any Desk & Team viewer console.
Education
BACHELOR OF ELECTRICAL AND ELECTRONICS ENGINEERING -
SRI VIDYA COLLEGE OF ENGINEERING AND TECHNOLOGY
VIRUDHUNAGAR05-2013
HIGHER SECONDARY COURSE CERTIFICATE - undefined
DEVANGAR HIGHER SECONDARY SCHOOL
ARUPPUKOTTAI05-2009
Skills
- Management of Windows Server environments
- Endpoint protection implementation
- Backup system administration
- IT support certification in Nexthink
- VMware vSphere management
- IT support certification in and JIRA ticket management
- SCCM patch management
- Experience with Avid and Harris tools
- AWS certified solution architect
- Delinea management skills
- Okta implementation for SSO and MFA
- Active Directory management
- AWS identity management
- Jamf administration
- Nexthink
- Veritas Backup
- Data center management
- Troubleshooting and technical support
Declarations
I always believe in exploring innovative ideas and implementing those by my own hands. I would utilize my technical skills while contributing to the growth of company. Place: MADURAI
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
IT SUPPORT SPECIALIST 3
WEX FINTECH INDIA PRIVATE LIMITED
04.2023 - Current
SENIOR ANALYST
HCL TECH
11.2018 - 12.2022
IT Engineer
TRAC MEDIA PVT LTD
10.2016 - 08.2018
IT- Tech Support
INCEPTION DEVELOPMENT SOLUTIONS
06.2013 - 09.2016
HIGHER SECONDARY COURSE CERTIFICATE - undefined
DEVANGAR HIGHER SECONDARY SCHOOL
BACHELOR OF ELECTRICAL AND ELECTRONICS ENGINEERING -
SRI VIDYA COLLEGE OF ENGINEERING AND TECHNOLOGY