HariHaraKrishna Premakumar
Bangalore
Summary
Experienced tech engineer with a focus on IT and customer support, totaling 4 years of experience. Skilled in client relationship management and delivering high-quality service. Ability to adapt to new systems rapidly, ensuring seamless travel arrangements. Strong communication and problem-solving skills drive client satisfaction.
Overview
4
4
Languages
1
1
Certification
6
6
years of professional experience
Work History
Travel Consultant
Dnata International Private Ltd
Bangalore, India
11.2025 - 08.2026
- Coordinated comprehensive travel bookings for flights and related arrangements, ensuring seamless customer experiences.
- Managed ticketing and reservations through GDS systems such as Amadeus, enhancing operational efficiency.
- Advised customers on fare accuracy and consistently applied travel policies to meet client needs.
- Owned passenger requests by managing special needs and urgent travel changes.
- Delivered high-standard resolutions to complex queries while keeping satisfaction above 90.
Travel Consultant
IGT Solutions
Bangalore, India
12.2024 - 09.2025
- Spearheaded customer experience operations for Expedia, ensuring seamless travel support across booking, itinerary management, and post-sales service.
- Managed bookings, cancellations, itinerary changes, and escalations with precision to ensure customer satisfaction.
- Utilised Global Distribution Systems (e.g., Amadeus) to streamline travel bookings and enhance service delivery.
- Delivered high-quality resolutions to complex travel queries, maintaining a customer satisfaction score consistently above 90%.
- Issue Resolution – Tackling complex travel-related problems with quick, effective solutions.
- Resolved customer concerns with empathy and professionalism, fostering positive customer relationships.
- Multichannel Interaction – Proficiency in email, and voice-based support
Senior Executive
HEXWARE TECHNOLOGIES LTD
Chennai, India
04.2024 - 11.2024
- Achieved a 98% customer satisfaction rate by resolving issues promptly and professionally.
- Delivered exceptional customer service by promptly resolving complaints and fostering positive customer relationships.
- Managed 100+ customer inquiries daily via phone, email, and chat, ensuring timely and effective responses.
- Managed high-pressure situations effectively by staying calm and focused.
- Consistently displayed a professional and friendly demeanour while interacting with customers.
- Answered customer questions, contributing to increased satisfaction and positive reviews.
Admin Engineer
H S TECHNOLOGIES
08.2020 - 09.2023
- Developed microservices with SOA, SOAP, REST, and XML to improve system interoperability and scalability.
- Updated integration and deployment scripts, enhancing continuous integration practices to streamline deployment processes.
- Updated integration and deployment scripts to support continuous integration practices.
- Engineered modern applications in C, C++, Java, JavaScript, and SQL Server to enhance functionality and user experience.
- Collaborated with product managers to define MVP requirements and user stories.
- Resolved issues promptly to achieve 98% customer satisfaction and confidence.
Education
BE - CSE
Aarupadai Veedu Institute of Technology
Chennai01-2020
High School - Class XII
The Velammal International School
Chennai01-2015
School - Class X
Jawahar Higher Secondary School
Neyveli01-2013
Skills
- Travel industry knowledge
- GDS system management
- Amadeus GDS
- GDS utilisation
- Amadeus GDS,
- Itinerary management
- Itinerary optimisation
- Travel compliance
- Client relationship management
- Customer service
- Client management
Accomplishments
- Break Management.
- Meet the Team shrinkages.
- Meet the login hours. AHT and Quality.
- Achieving all types of targets.
- Completed an AI Workshop Certification through Outskill.ai, demonstrating continuous learning and adaptability to new technologies.
- Supported basic IT troubleshooting for hardware, software, and user access issues in a corporate environment.
Custom
Traveling, Movies, Blogging, Reading Books, Photography, Music, Cooking
Languages
English
Malayalam
Hindi
Tamil
Certification
- Tico certified
- Excel Basics for Data Analysis certified
- Data Visualization and Dashboards with Excel and Cognos certified
- Introduction to Data Analytics certified
Timeline
Travel Consultant
Dnata International Private Ltd
11.2025 - 08.2026
Travel Consultant
IGT Solutions
12.2024 - 09.2025
Senior Executive
HEXWARE TECHNOLOGIES LTD
04.2024 - 11.2024
Admin Engineer
H S TECHNOLOGIES
08.2020 - 09.2023
BE - CSE
Aarupadai Veedu Institute of Technology
High School - Class XII
The Velammal International School
School - Class X
Jawahar Higher Secondary School