HARIHARAN A
Chennai
Summary
Experienced professional with 17 years of dedicated service seeking to join a reputable production organization that values exceptional individuals with a strong work ethic. Skilled in managing fast-paced environments, providing organizational leadership, and fostering strong interpersonal relationships. Highly trustworthy, ethical, and discreet with a deep commitment to delivering exceptional result. Detail-oriented and resourceful, adept at multitasking and efficiently organizing and completing projects.
Overview
10
10
years of professional experience
Work History
Assistant Manager Customer Service Representative
Six Red Marbles
Chennai
10.2022 - Current
- Facilitated effective dialogue between clients and teams.
- Manage client interactions by resolving questions and aligning expectations with project goals.
- Highlight potential delays and address issues promptly.
- Worked directly with clients for precise project requirements.
- Compiled detailed reports on project progress and outcomes.
- Tracked project progress, ensuring detailed records of timelines, deliverables, and quality metrics.
- Offered insights into project progress and resources required during regular briefings with the senior management team.
- Compiled comprehensive documentation on all typesetting activities.
- Manage typesetting workflow, guaranteeing adherence to deadlines and quality standards.
- Streamlined collaboration processes between designers, typographers, and operators.
- Allocated tasks and resources efficiently across multiple projects.
- Oversaw progress of activities to achieve scheduled objectives.
- Ensured compliance with client requirements for font styles, sizes, spacing, and alignment.
- Performed proofreading and review to ensure accuracy in typeset documents, addressing any discrepancies found.
- Enforced standards to ensure all projects align with company quality expectations.
- Enhanced efficiency and reduced errors in the typesetting process.
- Kept pace with emerging technologies to enhance typesetting production.
- Resolved challenges and issues during typesetting projects, proposing effective solutions.
Senior CSR (Customer Service Officer)
Six Red Marbles
Chennai
03.2015 - 01.2022
- Ensured complete customer assistance.
- Handled project management tasks related to job cards.
- Ensured timely sharing of critical details with the team.
- Managed and resolved production-related inquiries.
- Addressed client queries related to scheduling promptly.
- Supervised execution of tasks while maintaining timelines and mitigating risks.
- Handled customer inquiries for both UK and US markets using email.
- Attended meetings to analyze complaints with senior management team.
- Offered recommendations to streamline operations and boost output.
- Created invoice records.
Education
Nautical Engineering -
Central Institute of Fisheries And Nautical Engineering
12.2006
Bsc - Digital Publishing
Annamalai University
Higher Secondary -
Rukmani Vidyalaya Matriculation Higher Secondary School
Chennai12.2004
SSLC -
Rukmani Vidyalaya Matriculation Higher Secondary School
Chennai12.2002
Skills
- MS Office Package (Word, Excel, PowerPoint & Outlook)
- Adobe Acrobat
- Windows
- Project management
- Process improvement
- Quality assurance
Accomplishments
- 4-time recipient of the Yearly Best Performer Award, consistently recognized for exceeding performance targets and delivering exceptional customer service across diverse projects.
- Achieved 5 well-deserved promotions over a twelve-year career, showcasing dedication, skill growth, and the ability to thrive in increasing senior roles.
- Successfully acquired new clients through proactive customer service, leveraging strong relationship-building skills to expand the client base and boost revenue.
- Seamlessly transitioned from UK CSR to the US CSR team, stabilizing processes and improving workflows by effectively managing cross-regional challenges and ensuring smooth communication between teams across time zones.
Languages
- English
- Tamil
Personal Information
- Date of Birth: 04/07/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager Customer Service Representative
Six Red Marbles
10.2022 - Current
Senior CSR (Customer Service Officer)
Six Red Marbles
03.2015 - 01.2022
Nautical Engineering -
Central Institute of Fisheries And Nautical Engineering
Bsc - Digital Publishing
Annamalai University
Higher Secondary -
Rukmani Vidyalaya Matriculation Higher Secondary School
SSLC -
Rukmani Vidyalaya Matriculation Higher Secondary School
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