HARIHARAN Hemanthkumar
Chennai,TN
Summary
Dynamic IT professional with proven leadership at SORREN COMPLIANCE INDIA, excelling in team management and ticket resolution. Skilled in VPN configuration and IT security compliance, I leverage strong communication and critical thinking to enhance client satisfaction and streamline operations, ensuring robust network performance and security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Team Lead
SORREN COMPLIANCE INDIA PRIVATE LIMITED
12.2022 - Current
- Team Leadership & Management: Supervise, train, and mentor IT support staff, including performance reviews and coaching.
- Managed support ticket system, prioritizing and assigning tickets for timely resolution and effective handling of complex, escalated issues.
- Technical Oversight & Strategy: Oversee IT infrastructure, manage software/hardware upgrades, and maintain documentation.
- Enforced IT security standards, managed access controls, and directed the team to follow data protection protocols.
- Documented technical procedures and maintained a comprehensive knowledge base and runbook for team reference.
- Prepared weekly reports detailing IT performance metrics, ticket volumes, and user satisfaction for Vice President.
- Coordinated with external vendors and service providers for hardware repairs and software licenses.
- Assisted US clients in mapping their office networks with enterprise firewalls to ensure secure connectivity.
- Integrated client terminal servers with internal network and firewall configurations.
- Supported cloud portals by aligning access rules, IP whitelisting, and firewall policies.
- Coordinated network access and troubleshooting efforts between offshore and onshore teams to ensure seamless operations.
- Managed VPN configurations for secure remote access.
- Identified and resolved network connectivity, latency, and access issues.
- Documented network architecture, firewall rules, and access workflows.
- Worked closely with clients to understand infrastructure requirements and implement solutions.
Service Engineer
Cube45 E-Commerce Services Pvt. Ltd.
Chennai
04.2022 - 08.2022
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Installing and configuring hardware and software.
- Resolving network issues.
- Replacing or repairing the necessary parts.
- Guided customers through step-by-step actions to resolve technical issues.
- problem.
- Speaking to customers to quickly get to the root of their problem.
- Provided timely, accurate feedback to customers, enhancing overall satisfaction.
- Followed up with clients to confirm successful resolution of issues, ensuring customer confidence.
- Providing support in the form of procedural documentation.
- Supporting the roll-out of new applications.
- Managing multiple cases at one time.
Systems Engineer
Syscare solutions
Chennai
11.2021 - 04.2022
- Installing, configuring, testing, and maintaining operating systems, application software, and system management, ensuring the highest levels of systems and infrastructure availability.
- Managed and monitored installed systems and infrastructure to ensure optimal performance and availability.
- Implemented security protocols to enhance system integrity and protect data.
Service Engineer
KM Enterprises
12.2020 - 10.2021
- Diagnosed and resolved software, driver, and connection issues to restore printer functionality.
- Provided on-site and remote technical support to users, ensuring optimal printer performance.
- Provided technical support to clients and internal teams via remote assistance.
- Network Configuration: Setting up TCP/IP, DHCP, and print queues for network printers.
- Hardware Maintenance: Repairing, cleaning, and servicing laser, inkjet, and multifunction printers.
- Performed preventive maintenance by replacing consumables and clearing jams to minimize printer downtime.
Education
ITI - Electrical Engineering
other
Chennai04-2017
Skills
- Critical thinking
- Patience
- Strong communication skills
- Hardware and software troubleshooting
- Remote support
- Leadership and team management
- Time management
- System monitoring and management of installed systems
- Team leadership
- Ticket management
- VPN configuration and support
- IT security compliance
- Vendor coordination
- Operating systems administration
- SonicWall firewall management
- UniFi device management
- RDS Role Services administration
- Session management
- Group Policy Objects (GPO) management
- Resource monitoring
- Network protocols
Certification
- ITI Election
- Adobe Photoshop
Languages
- Tamil
- Telugu
- English, Fluent
- Tamil, Expert
- Telugu, Fluent
Personal Information
- Father's Name: Hemanth Kumar
- Mother's Name: Shylaja
- Date of Birth: 10-05-2001
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
Telugu
Proficient (C2)
C2
References
References available upon request.
Accomplishments
Excellence Award
Timeline
Support Team Lead
SORREN COMPLIANCE INDIA PRIVATE LIMITED
12.2022 - Current
Service Engineer
Cube45 E-Commerce Services Pvt. Ltd.
04.2022 - 08.2022
Systems Engineer
Syscare solutions
11.2021 - 04.2022
Service Engineer
KM Enterprises
12.2020 - 10.2021
ITI - Electrical Engineering
other