ZOHO CRM
HARIHARAN RADHAKRISHNAN
Regional Sales Manager
Chennai
Summary
Motivated and detail-oriented sales professional with Five Years of supervisory experience seeking a management position. Successfully leading customers through complex sales process to contract renewal. Showcased in-depth understanding of products and services, incorporating new approaches to contract negotiation in securing continued relations with customers. 13 Years of experience serving customers as trusted advisor.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Regional Sales Manager
ZOHO Corporation
8 2017 - 08.2024
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Coordinated closely with finance teams when dealing with invoicing and payment issues, ensuring a seamless experience for the client.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
- Negotiated contract terms during renewals process, securing favourable conditions for both parties involved.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Account Executive (A.R CALLER)
AJUBA SOLUTIONS
01.2015 - 07.2017
- Updated claims system to track claim status and provide relevant information to other department.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Senior Customer Support Officer
ALLSEC TECHNOLOGIES PVT LTD
3 2010 - 12.2014
- Maintained detailed records of all customer interactions, allowing for seamless follow-up on unresolved issues.
- Boosted customer loyalty with empathetic listening skills and personalized solutions to their problems.
- Organized training sessions for new hires, ensuring they were equipped with necessary knowledge and resources.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
Education
BBA - Business Administration, India
University of Madras
Chennai, India 06.2006 - 04.2009
Skills
Proven ability to exceed sales targets and drive revenue growth
Strong leadership and team management skills
Excellent communication and interpersonal skills
Customer-focused approach and ability to build strong relationships
Proficient in CRM software and sales analytics tools
Additional Information
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations.
References
Available upon request.
Software
ZOHO Desk
Timeline
Account Executive (A.R CALLER)
AJUBA SOLUTIONS
01.2015 - 07.2017
BBA - Business Administration, India
University of Madras
06.2006 - 04.2009
Regional Sales Manager
ZOHO Corporation
8 2017 - 08.2024
Senior Customer Support Officer
ALLSEC TECHNOLOGIES PVT LTD
3 2010 - 12.2014