Summary
Overview
Work History
Education
Skills
Additional Information
References
Software
Timeline
Generic
HARIHARAN RADHAKRISHNAN

HARIHARAN RADHAKRISHNAN

Regional Sales Manager
Chennai

Summary

Motivated and detail-oriented sales professional with Five Years of supervisory experience seeking a management position. Successfully leading customers through complex sales process to contract renewal. Showcased in-depth understanding of products and services, incorporating new approaches to contract negotiation in securing continued relations with customers. 13 Years of experience serving customers as trusted advisor.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Regional Sales Manager

ZOHO Corporation
8 2017 - 08.2024
  • Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
  • Coordinated closely with finance teams when dealing with invoicing and payment issues, ensuring a seamless experience for the client.
  • Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
  • Negotiated contract terms during renewals process, securing favourable conditions for both parties involved.
  • Strengthened client relationships through regular communication and follow-up on renewal opportunities.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

Account Executive (A.R CALLER)

AJUBA SOLUTIONS
01.2015 - 07.2017
  • Updated claims system to track claim status and provide relevant information to other department.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.

Senior Customer Support Officer

ALLSEC TECHNOLOGIES PVT LTD
3 2010 - 12.2014
  • Maintained detailed records of all customer interactions, allowing for seamless follow-up on unresolved issues.
  • Boosted customer loyalty with empathetic listening skills and personalized solutions to their problems.
  • Organized training sessions for new hires, ensuring they were equipped with necessary knowledge and resources.
  • Managed high-volume call center queues, maintaining a professional demeanor under pressure.

Education

BBA - Business Administration, India

University of Madras
Chennai, India
06.2006 - 04.2009

Skills

Proven ability to exceed sales targets and drive revenue growth

Additional Information

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations.

References

Available upon request.

Software

ZOHO CRM

ZOHO Desk

Timeline

Account Executive (A.R CALLER)

AJUBA SOLUTIONS
01.2015 - 07.2017

BBA - Business Administration, India

University of Madras
06.2006 - 04.2009

Regional Sales Manager

ZOHO Corporation
8 2017 - 08.2024

Senior Customer Support Officer

ALLSEC TECHNOLOGIES PVT LTD
3 2010 - 12.2014

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HARIHARAN RADHAKRISHNANRegional Sales Manager