HARIHARAN RAVI
Sales, Customer Success, Customer Retention
Chennai
Summary
An ambitious, detail-oriented, and self-driven individual with 10 years of qualitative experience in B2B & SAAS Sales, Customer Success and Retention with proven and tested skills, examines a lot of data to determine the issue and develop a solution.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Manager
Meritto - Nopaperforms Solution Private Limited
11.2023 - Current
- Extensively identifying prospects from Education industry and create a strong funnel
- End to end Sales journey, from identifying the right ICP till closure
- Maintain relationship clients for upsell, cross-sell and retention
- Co-ordinating with Onboarding team for a smooth transition
Senior Manager, Business Development
YNOS Venture Engine CC Pvt Ltd.
11.2022 - 11.2023
- Acquisition of new business from various top Universities like IIT's, IIM's and Business School Responsible for selling the platform to various B2B clients.
- Collaboration with high profile CEO's, CBO's and CTO's
- Demonstrating the platform to Angel Investors and VC's through various channels Part of Strategic decision team to ensure new vertical is build.
- Identifying new business opportunities through various partnerships
Head of Business Development
BizExpress Advisors Private Limited
09.2021 - 10.2022
- Playing a crucial part in building the sales team from the ground up and being in charge of revenue production across
- several vertical through both inbound and outbound outreach.
Acquisition of new Enterprise businesses through various cold call outreach. - Finding new business opportunities by networking with various founders with the similar vertical and creating partnerships
- Hiring and selecting the ideal resource for the Sales team. Responsible for 4 CR Topline Revenue in a financial year.
- Part of Leadership team, reporting the revenue projection of monthly and quarterly P/L and Balance sheet maintenance.
Team Manager - Business Development
Vakilsearch, Uber9 Business Process Services Private Limited
01.2018 - 09.2021
- I was in charge of driving the Sales Team of around 25 Business Development Executives to support and sell Annual subscription packages for all the Enterprises.
- Increased the revenue by 2.5X by optimizing the team's performance by creating a day to day monitoring system through analytical spreadsheet dashboards.
- Part of a Second Market research to understand the untapped niche services and finding the routemap for revenue generation.
- Key role in building a bespoke CRM for the Sales team by involving intelligence and a data driven platform.
- Created an end-to-end playbook for an autodialer for the Sales Team to be at 4X productivity without impacting their performance.
- Growth hacking for vendor driven services and increased the conversion percentage from 15 to 42% in a 3 consecutive quarters.
Team Lead - B2B SAAS
Vakilsearch, Uber9 Business Process Services Private Limited
02.2016 - 12.2017
- Involved in selling the Lawyer's SAAS application (Libra) to all the Law firms and Advocates which helps maintain their
- case studies and manager their firm dashboard.
- Collective responsible of 40 Lakhs revenue with 150 new subscription in a Financial year.
- Cold Calling and Lead generation through various online portals.
- Training new joinees and help them achieve their individual targets through performance monitoring on a daily and weekly basis.
Business Consultant - B2B
Vakilsearch, Uber9 Business Process Services Pvt ltd
12.2014 - 01.2016
- Performer for the 4 consecutive months for highest cross sales.
- I was incharge of generating 30% of revenue from the retention of customers and creating cross sale vertical.
- Responsible for lead generation through Cold Calls.
Sales Support Executive
Tata Business Support Pvt Ltd
12.2013 - 12.2014
- Sales Support through Chat and Email for US Clients.
- Training new joinees and mentoring them about the new products and updates.
- Responsible for selling Fitness products through inbound Chats.
Introduced dual chats without impacting the productivity which resulted in reduction in chat waiting list.
Education
GRT Institute of Engineering And Technology
Chennai, India 05.2009 - 05.2013
Higher Secondary School -
Madras Progressive Union Higher Secondary School
06.2007 - 05.2009
Skills
Customer Relationship
Sales
Customer Retention
Upsell
Cross sell
Customer Acquisition
Negotiation
Building Narrative Dashboard
Microsoft Excel
Growth Hacking
Networking
Accomplishments
- April 2015 Highest Retention through cross sale revenue of the Quarter - Vakilsearch
- April 2019 Best Team Lead of the Quarter - Vakilsearch
- April 2021 Best People Manager - Vakilsearch
Timeline
Senior Manager
Meritto - Nopaperforms Solution Private Limited
11.2023 - Current
Senior Manager, Business Development
YNOS Venture Engine CC Pvt Ltd.
11.2022 - 11.2023
Head of Business Development
BizExpress Advisors Private Limited
09.2021 - 10.2022
Team Manager - Business Development
Vakilsearch, Uber9 Business Process Services Private Limited
01.2018 - 09.2021
Team Lead - B2B SAAS
Vakilsearch, Uber9 Business Process Services Private Limited
02.2016 - 12.2017
Business Consultant - B2B
Vakilsearch, Uber9 Business Process Services Pvt ltd
12.2014 - 01.2016
Sales Support Executive
Tata Business Support Pvt Ltd
12.2013 - 12.2014
GRT Institute of Engineering And Technology
05.2009 - 05.2013
Higher Secondary School -
Madras Progressive Union Higher Secondary School
06.2007 - 05.2009
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