Hariharan S S
Nagercoil
Summary
Skilled in providing consulting services, with a focus on understanding client needs and following Infrastructure Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) pratices in day-to-day working life.
Working in the IT Services and Consulting department with over 3 years of experience in ServiceNow ticketing and MS-SCOM Monitoring tool. Proficient in creating tickets for critical (severity-1) related SCOM production and non-production alerts to respective technical support teams. This project covered under Hybrid Cloud Infrastructure technology, Proficient to participate client's rapid response bridge calls in engaging multiple technical teams for High/Critical Severity issues to resolve soon without client impacts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Consultant
Atos
Chennai
04.2022 - Current
COMPANY OVERVIEW : Atos Global IT Solutions and Private Limited,Chennai,Tamilnadu - 603103
- Well Experience in service now ticketing incident management and Microsoft System center operational manager to monitoring production alerts from diverse critical priority alerts and monitoring non production alerts creating SCOM automation and Service now Manual tickets follows up.
- Participating and having good experience in process activities of clients response bridge calls in engaging multiple technical teams for High/Critical Severity issues to resolve soon without client impacts.
- Currently I am working with US Health care Altera's(Allscripts) Command Center operations.
- Maintainings clients SLA transferring to respective technical teams.
- Following Incident management creating automation and manual tickets follows up.
- Well experience in creating RITM number in service now portal.
- Atos Global IT Solution and Private limited, Chennai, Tamilnadu
- English communication skill: Self learned and working experience
- Collaborated with clients to identify business needs and recommend solutions.
- Coordinated with cross-functional teams to implement process improvements effectively.
- Participated in client meetings, offering insights and updates on project status.
Education
Bachelor of Engineering - Computer Science and Engineering
Nagercoil
Nagercoil05-2021
Higher School Education - Class 12th - Computer, Physics, Chemistry,Maths
Kumari Matriculation Higher Secondary School
Nagercoil,Kanyakumari04-2017
Skills
- Change management
- MS office
- Core Java and OOPS Concepts
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
- Cloud concepts and Cloud operations
- AWS Cloud Practitioner
- Good Knowledge in ITIL and ITSM pratices
- Change management
- MS office
- Core Java and OOPS Concepts
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
- Cloud concepts and Cloud operations
- AWS Cloud Practitioner
- Good Knowledge in ITIL and ITSM pratices
Certification
- Microsoft Certified : Azure Fundamentals AZ-900
- Amazon Web Services Certified : Cloud Practitioner (CLF -02) will expires on 23-11-2026
- Microsoft Certified : Azure Administrator Associate (AZ-104), will expires on 30-09-2026
- Microsoft Certified : Microsoft 365 Fundamentals (MS-900)
Personal Information
- Blood Group: O Positive
- Email ID : hariharan14400@gmail.com
- Contact Number : 9080350829
- Alternate Number : 7871150829
- Address : 46,Asarimar North street, Kottar, Nagercoil,Kanyakumari District-629002
- Nationality : Indian
- Date of Birth: 14/04/2000
Interest to work roles:
- Cloud Services and Cloud Support Engineer
- ServiceNow Consultant
- Technical support engineer
- Human Resources
- Web design and UI/UX Designer
- Azure Admin
- Infrastructure IT Support Engineer
- Desktop support engineer
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Hobbies
- Playing Cricket
- Playing Chess
- Playing Online multiplayer game
- Playing Badminton
- Nature Photography
Timeline
Associate Consultant
Atos
04.2022 - Current
Bachelor of Engineering - Computer Science and Engineering
Nagercoil
Higher School Education - Class 12th - Computer, Physics, Chemistry,Maths
Kumari Matriculation Higher Secondary School