
Skilled in providing consulting services, with a focus on understanding client needs and following Infrastructure Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) pratices in day-to-day working life.
Working in the IT Services and Consulting department with over 3 years of experience in ServiceNow ticketing and MS-SCOM Monitoring tool. Proficient in creating tickets for critical (severity-1) related SCOM production and non-production alerts to respective technical support teams. This project covered under Hybrid Cloud Infrastructure technology, Proficient to participate client's rapid response bridge calls in engaging multiple technical teams for High/Critical Severity issues to resolve soon without client impacts.
COMPANY OVERVIEW : Atos Global IT Solutions and Private Limited,Chennai,Tamilnadu - 603103